Christian Martinez

Experience

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  Aon Hewitt

  Sept 2013 - Apr 2016

  Employee Benefits Administrator

  • Received inbound calls regarding participants Health, Pension, and 401(k) plans• I lead multiple small teams designated to perform administrative tasks such as receiving and sorting through faxes or responding to government or social security requests for information• In charge of ensuring that all members of my team completed their casework each day.• Often handled callbacks for escalated client issues as they arose• I conducted training classes for new hires as well as refresher trainings for ongoing employees. • Handled difficult customer calls as an on floor supervisor Show less

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  Sutherland Healthcare Solutions

  May 2016 - May 2017

  Trainer

  • Conduct 8 week training classes of 30+ learners to answer customer medical claim calls and payments.• Manage payroll and deliver disciplinary write-ups during training and floor transition periods.• Provide operational support to other training classes as well as the production floor in between classes. • Create and file reports regarding class behavior and performance. • Create curriculum for and deliver refresher trainings for agents on the floor at client request.

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  Aetna, a CVS Health Company

  Aug 2017 - Apr 2019

  Customer Service Supervisor

  Manage a team of 12-15 direct reports in a call center customer service environment. Work with other supervisors to create and implement strategies to support our business.Collaborate with other departments to resolve escalated customer issues and/or identify process issuesReport metrics and use data to coach and develop individual plans for each agent. Keep track of performance issues and deliver disciplinary actions when needed. Coordinate any other logistical needs for our department to function. Show less

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  Bobcat Company

  Apr 2019 - Oct 2019

  Equipment Sales

  Perform outreach to local landscapers, nurseries, and tree service business to sell heavy machinery Taught customers how to properly maneuver machines and basic maintenance schedulesProvide customer service to maintain and build strong relationshipsTravel to attend conferences and trainings to better serve customersTransport machines using proper trailer techniques with an emphasis on safety.

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  Alphastaff

  Dec 2019 - Jul 2020

  Account Manager

  • Worked with small employer groups to shop and renew their benefit programs annually. • Managed client relationships and presented benefits options to clients to meet their needs. • Worked with the benefits team to coordinate open enrollment portals and/or paper applications. • Created material for our clients to present to employees to explain benefits options. • For larger clients scheduled webinars to explain benefit options to employees.

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  USHEALTH Advisors

  Jul 2020 - Apr 2022

  Independent Contractor Insurance Sales

  • Work with a team of 7-10 agents to market and sell health insurance policies. • Provide training to new agents in order to expand teams and develop their careers. • Focused on writing business with long term clients to build a reliable book of business. • Met all Sales goals months ahead of schedule

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  Alegeus

  Jul 2021 - now

  IT Engineer

  Support user accounts and virtual desktops using Active Directory, Microsoft Azure, and Office 365Monitor the ticketing system to resolve user issues in a professional and timely mannerTroubleshoot and correct software related issues for both Mac and PC users. Perform computer hardware repairs when deemed necessaryImage and prepare laptops for new hires or PC swaps