Crystal Anzalone

Experience

• 

  Allstate

  Dec 2000 - now

  Designed and delivered comprehensive training on the Workday HR and ATS system to over 200 talent acquisition professionals, initially for US teams and later expanded globally• Implements and executes on training and development strategies and processes for local teams and gradually expanding to support global training efforts. • Assists in leading, growing, and coaching a flexible, high-performing team while promoting a culture of learning, collaboration, and continuous improvement. • Builds and delivers learning materials and services directly and through an agile team. • Actively partners with business partners, global teams, and other departments to make sure training content aligns with the needs of the business. • Collaborates or directs team to collaborate with subject matter experts, to ensure knowledge base resources are relevant and accurate. • Reviews new learning materials created by the team to ensure they meet our standards and aligned with business goals. • Works with stakeholders to make sure training programs, processes, and employee communications match the business and team strategy. Show less Assess complex, technical and occassionally highly complex sales recruiting training needs while contributing to training strategies and curriculum development; leading and facilitating formal training, including new hire training, and asessing curriculum effectiveness to create a world class learning environment. Key Responsibilities • Designs, prepares, evaluates and assembles course materials and agenda including refresher materials • Partners with internal resources and external vendors for successful implementation of training. • Consistently delivers multiple training modules, interactive facilitation, planning and preparation through a variety of mediums, including in person, pre-recorded, or via virtual meetings • Coaches students one-on-one as they work through hands-on exercises • Provides consultation and problem solving: Performance analysis, performance support, assessment & evaluation • Maintains inventory of complex or advanced-level training programs and formal training received by personnel • Designs complex or advanced-level training modules as necessary to meet various training needs • Assesses training participants individual learning needs and recommends to employee and/or manager action or training needed to help improve understanding • Provides recommendations for content updates in the Resource Library and supports users on how to use the Resource Library. Show less Provide consultanting services related to sourcing, recruiting, screening candidates, interview management and recommendations to meet business area and hiring and appointment goals.• Ability to adapt quickly to change within the Sales organization and/or in the daily recruiting environment, with the ability to negotiate and influence leaders.• Collaborate with sales leaders on a regular basis to ensure that client satisfaction is a priority.• Execute the recruiting process to include developing the search strategy, sourcing (including but not limited to proactive networking, cold calling, resume mining, database searching, etc.), prescreening, interviewing candidates to attract, evaluate, develop and qualify. • Educate candidates on the all aspects of the opportunity and will administer an assessment exam, refer pre-qualified candidates to field distribution leaders to close the candidate on the opportunity. • Lead a recruiting strategy that yields a diverse slate of candidates; partner with the Diversity and Inclusion team members to explore and utilize diversity sources.• Communicate proactively and consistently with distribution leaders and candidates throughout the course of the search. Show less Delivers and effectively supports the success of new appointees (Exclusive Agents and Independent Agents) through the execution of all new agent appointment and establishment services. Also supports other agency transactions such as the Outside Buyer process, Satellite establishment, Book of Business Sales and Mergers. Key Responsibilities: - Coordinates the quality implementation of new agency establishment processes, both start-up and outside buyers- Coordinates the quality implementation of satellite establishment and facilitates agent book of business sales and mergers- Builds and maintains a collaborative working relationship across functional areas (Sales Leadership, Sales Support Department, Recruiting, and Controllers Department) and proactively shares information to ensure a common vision and partnership in support of agency growth- Creates, completes, and maintains agent appointment file to support field support field sales leadership with the appointment approval process- Complete accurately all necessary forms and checklists to process agent transaction- Utilizes resources to provide timely and accurate reports on the progress of candidates in the establishment process- Prepares and distributes communication regarding important updates and changes relevant to new agent’s establishment- Coordinates agency signage for new agents working with the agent candidates and the national sign vendor (Philadelphia Sign Company)- Takes personal responsibility for ongoing growth and professional development by identifying and acting on appropriate training and development opportunities (Communication Development Program and Customer Experience Team)- Mentors and coaches Agency Establishment Coordinators- Handles Non-Resident Border Approval Requests and submits to licensing to ensure agents are properly appointed in all states requested. - Back up handling of updating and distributing weekly staffing reports. Show less Responsible for investigating, negotiating and settling basic personal property insurance claims. Handles losses that do not require an outside adjuster's inspection (Fast Track) and works directly with customers. Reviews insurance policies, reports and photos, evaluate damages, determine loss coverage and authorizes payments. Work directly with customers and guide them through the claims process, and negotiate fair and equitable settlements. Manage multiple cases simultaneously, and document every step of activity for each claim on the NextGen claims system. Key Responsibilities: - Investigating, evaluating, and negotiating claims, in order to reach a fair and equitable settlement.- Using compassionate communication and persuasive negotiation to ensure a positive customer experience.- Working well with others in a fast-paced, collaborative environment.- Achieving targeted performance goals to manage costs and support Allstate's industry-leading operational standards.- Provides exceptional customer service to internal and external employees Show less Subrogation Processor Key Responsibilities: - Review files and gather facts- Follow up with Claim Owners and Field Adjusters on loss facts, responsible party information- Submit files to Central Subro for review and handling- Created training materials and monthly newsletters to provide updated information to employees and to keep them educated on the process. - Conducted training for new employees as well as refresher courses for existing employees- Conduct one on one training sessions as needed Claim Processor Key Responsibilites- Work well with claim owners to move files towards closure- Follow up with customers on documentation needed to process claim- Review CCA Global Carpet/ Wood Flooring Estimates for accuracy- Review Mitigation Bills with Carpet estimates to ensure companies didn't double charge for the same work- Work with CCA Global reps to obtain accurate estimates. - Process payments accurately and timely - Back up manager to support team and provided direction on daily duties File Room Clerk- Maintained an orderly file room- Cataloged files to prepare for shipment to storage Show less

  • Associate Manager, Talent Acquisition Training & Enablement

    Oct 2023 - now

  • Enterprise Learning & Development Sr. Consultant

    Feb 2022 - Oct 2023

  • Senior Recruiting Consultant

    Oct 2019 - Feb 2022

  • Agency Establishment Coordinator

    Jan 2015 - Oct 2019

  • Property Claims Adjuster

    Jul 2013 - Dec 2014

  • Support Staff/ Processor

    Dec 2000 - Jul 2013
• 

  Toastmasters International

  Jan 2018 - Mar 2020

  Responsible for planning, organizing and directing the club program which meets the educational needs of the individual members. Reserves space for meetings. Ensures all roles for the meeting are filled. Creates and sends Skype meeting notices to members. Submit education awards. Recruiting new members and retaining current club members. Responsible for supervising the membership application process by collecting all new membership applications, and dues, and submitting the documentation and fees for processing.

  • Vice President of Education

    Jul 2018 - Mar 2020

  • Vice President Of Membership

    Jan 2018 - Jul 2018