Salman Zafar

Experience

• 

  Dream World Travels

  Nov 2009 - Nov 2012

  Sr. Travel & Tour Consultant

  * Researching travel options & presenting the best deals in terms of requirements.* Ensure all bookings & reservations are processed accurately.* Responding to all phone enquiries promptly, courteously and in a friendly manner.* Filing, photocopying and general administrative duties.* Building strong relationships with clients. Ability to achieve branch, team sales and profitability objectives.* Up selling relevant add-ons, like, insurance, excursions, currency etc.* Monitoring bookings throughout the working day.* Negotiating corporate and best rates with hotels.* Advising on and organizing visas & passports.* Booking rail, hotel, and domestic and international air travel.* Monitoring competitor activity in order to maintain the most competitive rates.* Ensuring travel brochures & promotional literature are displayed prominently.* Complying with all relevant laws and travel business legislation.* Handling high numbers of incoming calls from direct customers and travel trade.* Offering holidays to a wide variety of long haul luxury destinations, including the Indian Ocean, Arabian Gulf, Egypt & Africa and Far East. Show less

• 

  Air Travel Shop

  Nov 2012 - Dec 2013

  Sr. Travel & Tour Consultant

  * Responsible for the accurate booking of all travel and accommodation* Dealing with enquiries both over the phone and face to face, listening to customers needs and acting upon them* Ability to work within company policies and objectives* Researching other rates and discounts within the travel industry to maintain competitive rates and deals

• 

  Shahzil Tour & Travel

  Jan 2014 - now

  Ticketing & Tour Manager

  * Researching travel options & presenting the best deals in terms of requirements.* Ensure all bookings & reservations are processed accurately.* Responding to all phone enquiries promptly, courteously and in a friendly manner.* Filing, photocopying and general administrative duties.* Building strong relationships with clients. Ability to achieve branch, team sales and profitability objectives.* Up selling relevant add-ons, like, insurance, excursions, currency etc.* Monitoring bookings throughout the working day.* Negotiating corporate and best rates with hotels.* Advising on and organizing visas & passports.* Booking rail, hotel, and domestic and international air travel.* Monitoring competitor activity in order to maintain the most competitive rates.* Ensuring travel brochures & promotional literature are displayed prominently.* Complying with all relevant laws and travel business legislation.* Handling high numbers of incoming calls from direct customers and travel trade.* Offering holidays to a wide variety of long haul luxury destinations, including the Indian Ocean, Arabian Gulf, Egypt & Africa and Far East. Show less