Kasia Orzalkiewicz

Experience

• 

  Aegon UK

  May 2006 - Nov 2024

  • Delivering into Customer Services and Sales division structured development and demonstration of expertise and behaviours that are aligned to business, industry and regulatory requirements• Responsible for delivery and application of the Aegon T&C Overseers Scheme (assessment of training needs via TNA , training and evaluation, file reviews, reporting and regular scheme updates in line with evolving requirements and rules)• Development and maintaining the first line T&C framework for Sales that focuses on enhancing expertise through Learning and Development• Managing Risk by maintaining frameworks through which competency is established, maintained and evidenced• Managing Sales assessment process via technical testing and monitoring of the observation process• Working closely with Sales Training Consultant and T&C Manager to design and deliver high quality and relevant Training and Development across Sales population• Development and implementation of new induction process for Sales division• Leading and motivating others whilst supporting role requirement qualifications across all divisions• One to one coaching supporting achievement of personal goals and addressing individual needs in line with preferred learning style• Maintaining and building strong internal and external relationships with Key suppliers, Exam bodies and all levels of internal management • Took lead and successfully introduced CII examination centre in Aegon HO and acting as a CII invigilator Show less • Development and implementation of the Development Team concept to increase level of self-motivation and engagement in Customer Services CSR population and improve department skills coverage and experience levels• Continuous development via ongoing evaluation of individual and department training needs • Implementation of the range of the training and coaching sessions with the view of improving effective and sustainable performance of the processes and practices in the Servicing Department• Strategic thinking to ensure training arrangements are mapped within the agreed time frames to ensure work flow and department demands are met • Working with Senior Management and other Section Managers in the area to recognize skill gaps and development needs • Overseeing department quality and recognising skill and knowledge gaps• Coaching, leading and motivating the Team and individuals to progress and develop their current skills and ensure delivery against personal development plan and objectives• Setting up Champions in the team, responsible for different tasks and rolling out communication in the department (RISK, IVD, BA assignments champions)• Robust evaluation and validation in place to measure team success and impact of the training to ensure that Development Team concept in servicing is a success. • Interpreting department MI data to manage the work flow efficiently and in line with training needs Show less • Development and implementation of the pilot Academy Team in Servicing Department• Creating and implementing induction programme and further personal development training plan for the newly appointed employees in line with department skills requirements and individual capabilities• Analysing training needs against personal learning styles to offer the range of training and development activities and reduce staff attrition rate of the newly appointed employees • Coaching, mentoring and recognising talent in the team• Managing team capacity against the department demands to enable resource movement between the teams• Changing priorities and adapting people skills against resource and requirements based on MI data• Managing team resource and monitoring daily work position and progress whilst prioritising targets in order to meet and exceed service standards• Identifying operational and customer risks to communicate and escalate in the department• Quality Monitoring to improve and recognize training needs• Managing team performance Show less

  • Head of People Services and Risk

    Apr 2024 - Nov 2024

  • Interim Head of Poople Services and Risk

    Nov 2023 - Apr 2024

  • HR Governanance and Regulatory Risk Manager

    Apr 2023 - Nov 2023

  • HR Risk and Assurance Manager

    Jul 2020 - Apr 2023

  • Training and Competence Manager

    May 2016 - Jul 2020

  • Training and Competence Consultant

    Dec 2014 - May 2016

  • Development Team - Manager

    Oct 2014 - Dec 2014

  • Academy Team - Manager

    Mar 2014 - Oct 2014

  • Pensions Administrator / Senior Pension Administrator

    May 2006 - Mar 2014