Mark Hughes

Experience

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  Royal Navy

  Jul 1987 - Sept 2001

  Petty Officer Aircraft Engineering Mechanic

  Time served on 702, 815 and 829 Squadrons servicing all variants of the Westland Lynx HAS Mk 2/3 and 8. Experience of front line operations onboard HMS Argonaut, HMS Manchester and HMS Argyll completing my service as the lead mechanical supervisor onboard HMS Coventry. Within my 14 years service i was also part of the Fleet Target Group working on drone aircraft as well as a time working within Fuel and Aircraft Salvage. My final posting was as the 702 Squadron Custodian during the Lynx MRH crisis in 2000/2001 where I was recognised for my efforts with ensuring that the maximum number of airframes were available to both 702 Squadron and all operational front line units. Show less

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  Sigma Computers

  Sept 2001 - Dec 2003

  Field Service Engineer

  Worked as a field service engineer based out of Southampton.

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  Newell Brands

  Dec 2003 - Jul 2018

  Global responsibility for the design and deployment of Asset Management, Configuration Management and Change Control across Newell Brands as part of an ITSM rollout.Key Achievements:• Designed and delivered a single common process across Newell Brands for Service Asset and Configuration management (SACM) using ServiceNow Jakarta.• Successfully negotiated and delivered key SACM policies across Newell Brands • Managed a team of technicians that successfully delivered a configuration management database (CMDB) containing 1.9 million CI's.• Managed a team that led to the capture of over 110,000 IT Assets within ServiceNow Jakarta.• Adopted ISO 20000.• Introduced KPI's to measure compliance with ISO 27001:2013 Annex A Control Category A8.• Created a single common process for the disposal of all company assets ensuring compliance with WEEE 2012/19/EU and NIST 800-88 Rev1.• Coached the core ITSM process owners for Incident, Change and Procurement to ensure the accuracy of the CMDB.• Collaborated with key business stakeholders to define and agree working procedures throughout the Service Asset and Configuration Management lifecycle.• Experience of multiple ITSM solutions including Service Now Jakarta and Ivanti Heat SM. Show less Responsible for ensuring Service Delivery across the UK, Central and Eastern Europe.Key achievements: • Maintained "Business as usual" during sustained periods of business transformation.• Managed a successful team of 11 technicians across 9 locations within the UK,Poland and Russia.• Harmonised IT procurement by centralising all procurement activities into the UK rationalising circa 100+ supplier accounts down to 3.• Reduced IT expenditure by $600,000 USD per annum with the introduction of Asset Management.• Negotiated and managed Lease and supplier accounts across EMEA.• Reduced printing costs by over $20,000 USD within 12 months• Led several high-profile office moves within the UK,Denmark and Poland.• Promoted to ‘Senior Manager’ to lead Global rollout of ITSM Asset Management. Show less Providing 2nd and 3rd line support across a range of internal companies such as Parker Pens, Window Fashions, Irwin Industrial Tools, Little Tikes and Graco Children’s Products. Additional responsibilities included the management, design and development of the McAfee ePO suite across EMEA and the update/upgrades of all end point devices. During this period in my career I was instrumental in the IT transformation for the Irwin Industrial Tools locations across the UK. This enabled the successful implementation of a Movex ERP solution where the infrastructure required a total refresh from the desktop to the core IT devices including structured cabling. Show less

  • Senior Manager, Process and Controls

    Mar 2014 - Jul 2018

  • Distributed Systems Manager UK/Eire, Eastern Europe and Emerging Markets

    Sept 2006 - Mar 2014

  • Distributed Systems Analyst

    Dec 2003 - Sept 2006
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  Allied Mineral Products

  Oct 2018 - Sept 2021

  Infrastructure Manager

  Key Achievements:• Led the transformation of the network to support a global implementation of SAP providing secure and resilient links between all global locations and AWS.• Drove digital transformation within the company strategy adopting key cloud technologies that enable high availability across core business services utilizing products such as Azure, Intune EndPoint Manager & Veeam cloud backup. • Oversaw global datacentre technology refresh projects for key areas such as Networking, Storage and Compute.• Developed new company policies, standards and procedures across the infrastructure landscape.• Eliminated security threats by conducting regular and routine change windows to patch global servers, network devices and client compute. • Ensured the regular testing of internal systems for vulnerabilities whilst being alert to new and emerging threats to company Infrastructure. Remediated internal and external penetration tests using 3rd parties• The team Enabled Microsoft Azure DLP company wide looking specifically for data identified as HIPAA, PCI, GDPR. Created labels for Azure information protection.• Maintained relationships with external vendors ensuring the prompt delivery of services.• Managed a global team of 1st, 2nd and 3rd line engineers that were responsible for providing agile support to a busy 24x7 manufacturing company. Show less

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  QTS Global

  Oct 2021 - now

  Consultancy based role providing small, medium and large sized enterprises with the necessary guidance to become compliant with China's Cyber Security, Data Security and Personal Information Protection laws. Led engagements with internal business stakeholders up to and including c-level management, to ensure adequate cybersecurity defense's in place. Responsibilities included:• Full review of company policies and procedures to ensure compliance with national/international laws.• Conducted data mapping activities to understand data processing activities and compliance with cross border transfers.• Review of firewall configurations to ensure adequate measures taken to protect company data assets. • Review of maintenance strategies to ensure vulnerabilities are identified, tracked and remediate across IT landscape in line with company policies and procedures.• Co-ordination of Internal/External, application based penetration tests.• Identity and access management (IAM) and controls around privileged identity access. (PIM) Show less Led the IT engineering division, ensuring timely delivery of services to small, medium and large enterprises located throughout Asia Pacific. Introduced new systems to enhance our reach of services to clients including the introduction of a new helpdesk, in-country NGN’s and reporting platform to share incident statistics to ensure resolution within agreed SLA's.Built internal controls to ensure compliance with both China and EU data privacy laws, created policies and training packages to drive awareness within the company. Show less

  • Director Information Security

    Apr 2022 - now

  • Integration Manager

    Oct 2021 - Apr 2022