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Thiri Chothethlaing

Thiri Chothethlaing

Instructor

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location of Thiri ChothethlaingYangon, Myanmar

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  • Timeline

  • About me

    MBA, ITIL certified_ IT Operations & Service Delivery Management

  • Education

    • Yangon Technonological University

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      Bachelor of Engineering (BE) Information Technology

    • Government Technological University

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      Bachelor of Technology (BTech) Information Technology

    • Information Systems Examinations Board (ISEB)

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      ITIL (Information Technology Infrastructure Library) ITIL Certification

      Activities and Societies: ITIL is accredited by Information Systems Examinations Board (ISEB). ISEB is an organization which prepares delegates for the ITIL Foundation Certificate in IT Service Management. In IT community such code of good practice was / is very useful in terms of achieving the efficient support and delivery of high quality, cost effective IT services.

    • Microsoft

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      Microsoft Certified System Administrator Computer/Information Technology Administration and Management

    • International Executive School

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      Master of Business Administration - MBA Business Administration and Management, General

    • IES Business School

      2022 - 2023
      Master of Business Administration - MBA

    • IES Business School

      -
      Master of Business Administration - MBA BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES

  • Experience

    • KMD Group of Companies

      Jul 2000 - Sept 2001
      Instructor

      Managed the training and demonstrate the students about application, software, hardware and networking courses.

    • Perfect Computer

      May 2006 - May 2008
      Technical Support

      Overall IT support, onsite support, troubleshooting desktop and network issues.

    • FairEx International Financial Systems

      Jan 2009 - Jan 2009
      Project Administrator

      Project Administrator (Banking Services)- Administration the network system and control the Sun Server. - Provide 24x7 technical support to Enterprise Server infrastructure and applications Unix environment- Support developers in the deployment of applications to QA and promotion of applications to production environment- Installation, deployment, administration and maintenance of production Sun servers, application servers and database servers.- Collocating the devices to the Data Centre such as the Servers, Firewalls and Routers. - Overall supporting to develop, install and configure the system for projects accomplishments. Show less

    • IGATE

      May 2010 - Feb 2012
      Associate System Engineer

      Supported the outsourcing, site operations team for Singapore Data Center.

    • Thomson Reuters

      Mar 2012 - Sept 2016

      - Involved in the various levels of ITIL (Incident, Problem, Change and Release Management) and service level documentation.- Participate in Operational Acceptance Testing (OAT) to meet operational needs.- To ensure that services supported by the Data Centre comply with Company targets and global standards.- Quality Assurance Check of installation, cabling structure, implementations, Data Centre Integration- ISO coordinator counterpart of NOC data centre operations.- Incident Management, problem management and Release/Change Management.- Counterparts of project management and plan activities. Show less

      • Senior Data Center Operations Support

        Jan 2014 - Sept 2016

      • Site Operations Engineer

        Mar 2012 - Dec 2013

    • AYA Bank

      Oct 2016 - Jun 2019
      Data Centre Manager

      - Key role when built the new dc for the organization.- Established the data center rules & regulation and setup the team to perform dc operations.- Manage the dc operations team and NOC for the daily routine checklist.- Incident management, change management, problem management according to ITIL standard.- Trained the dc staff to be professional about ITIL.- Acountability and supporting to get certification Tier3 data center by Uptime institute.- Set all best practices and dc standard for newly inhouse dc.- Motivate the team to perform well and show up the ability. Show less

    • Vertiv

      Jun 2019 - May 2023

      - Manage all maintenance contracts and end-to-end support with customers. - Organizing and managing 3rd party suppliers to agreed SLA- Support the customers with dc and facilities equipment service business.- Compliance with the data center rules and regulations. - Apply the SLA to support the customers effectively.- IT Infrastructure Library (ITIL) certified and well expertise in IT service and data center operations.- Hiring process and acting hiring manager to recruitment for the team.- People management and encourage motivation. - communication with the team, customers, and higher-level management. Show less

      • Service Manager

        Jun 2019 - May 2023

      • Datacenter Operations Manager

        Jun 2019 - May 2023

    • ATOM

      Mar 2024 - Dec 2024
      Customer service system management

  • Licenses & Certifications