Michelle Pacetti

Experience

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  NVISION Eye Centers

  Sept 2013 - Sept 2015

  File Clerk

  - Maintained office organization by consistently purging and filing patient paperwork. - Packaged and sends files to storage.- Retrieved and updates returning patient files

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  Manila Street Food

  Aug 2015 - Nov 2016

  Assistant Manager

  - Managed cash handling, bank accounts, and expenses - Coordinated location and events for business; managed social media profiles- Managed permits and other legal paperwork upon regulation- Maintained overall inventory to meet business needs

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  Pal Lengyel-Leahu

  Feb 2016 - Aug 2016

  Law Student Intern

  - Responsible for reviewing, analyzing, and organizing high volumes of evidentiary files.- Prepares formal arguments and witness examinations.- Assists in conducting background checks on clients and interviewed family members.

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  Victoria's Secret Pink

  Sept 2016 - Mar 2018

  Operations and Staffing Supervisor

  - Supports Store Manager by executing specific components of the weekly schedule through analyzing daily, weekly, and monthly sales to prior year performance.- Drives sales growth through supporting all tasks related to recruiting, hiring, on boarding, training and engaging the talent in the store.- Executes all compliance and safety activities.- Reviews and audits current and terminated associate files to ensure compliance and insight on the execution.

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  Apple

  Mar 2018 - Dec 2019

  - Analyzed Genius Bar metrics to provide solutions to performance gaps and provide performance feedback to individual team members.- Collaborated with Leadership in order to implement efficient workflows for processing a high volume of iPhone Battery repairs due to Apple discounting battery repairs. - Aligned expectations and repaired relationships with customers through troubleshooting or repairing all Apple and Beats products.- Implemented new operational process at store level to increase repair productivity on and off sales floor. - Mentored incoming employees on technical procedures and multitasking between facilitating appointments and supporting sales floor during peak foot traffic. Show less

  • Technical Expert

    Jan 2019 - Dec 2019

  • Technical Specialist

    Mar 2018 - Dec 2019
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  J&J Coastal Lending

  Dec 2019 - Mar 2022

  Marketing Manager & EA

  - Restructured Salesforce CRM to increase data availability and streamline reporting through the implementation of new analytical software, such as R and Tableau. - Managed company database to ensure information integrity and convert data into actionable insights by predicting and modeling future outcomes through Salesforce dashboards and reporting. - Designed and implemented workflows to automate operations increasing productivity by 40%, enabling teams to maintain high-quality performance during increased demand for mortgages throughout COVID-19 Pandemic. - Managed vendor relationships and contracts to ensure service level agreements were met. Worked with outsourced vendors for consumer app design to bridge information systems with internal CRM. Show less

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  Viant Technology

  Mar 2022 - Mar 2024

  Platform Analytics Coordinator

  - Leads backend development of operational procedures to empower cross-functional collaboration among departments through agile project management tools (Asana, Jira, Salesforce).- Defines and standardizes technical parameters for media-based measurement offerings.- Drive the evolution of measurement and platform offerings by advocating internal and external stakeholder feedback.- Manages product escalation processes to identify areas of opportunity and ensure streamlined delivery of client services.- Lead subject matter expert of Viant’s measurement and data product capabilities. Show less

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  Tinuiti

  Mar 2024 - now

  Client Reporting Technical Specialist