Kamal Pant

Experience

• 

  Woolworths Supermarkets

  Jul 2020 - Aug 2021

  Customer Service Representative

  1. Handling customer queries2. Deliver customer orders to customers’ homes.3. Picking and packing orders to the highest standard, ready for delivery.4. Executed and delivered fast, standard, and quality service to the customer.5. Lead, supervised, delegated, assisted, and trained new staff.6. Keeping records of customer interactions, processing customer accounts, and filing documents7. Handling customer complaints, providing appropriate solutions and alternatives within the time limits; follow up to ensure resolution. Show less

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  EHub International

  Sept 2021 - Sept 2024

  IT Support Specialist

  1. Handling internal and external users’ inquiries via email, phone, and face-to-face2. End-user support with various devices including laptops, desktops, printers, and mobile devices.3. Hardware configuration, installation, assembly, disassembly, upgrade, and maintenance4. Setup, support, and management of Windows AD, Office365 and Azure AD5. Coordinating and managing the Service tickets system6. Preparing and updating various technical documents including knowledgebase7. Supporting and handling end-users and reported problems.8. Managing and monitoring onsite and cloud backups9. Patch management and updating hotfixes, service packs, and firmware.10. Performing Windows OS and macOS installation, upgrade, and deployment11. Assisting in the planning, selection, and use of computing hardware and software12. Providing training to end-users to use various hardware and software.13. Troubleshooting hardware and software errors by running diagnostics, documenting problems and resolutions14. Ensure all system documentation is updated, stored, and accessible. Show less