Vaibhav Sharma

Experience

• 

  Channelplay Limited

  Nov 2019 - Oct 2021

  • Member of Channelplay’s Customer Success Team, playing a prime role in the contact between product, services, and the client• On-boarding the client, and understanding the scope, objectives, and requirements, and managing project delivery to those goals• Managing the existing clients and keeping them up to date with all the up comings• Creating, maintaining, and delivering detailed project plan dashboards and reports through Qlik Sense Supporting in new implementations, and assuring a smooth experience of the product by providing help and assistance to the client team.Checking and reporting of the bugs

  • Associate Account Manager

    Oct 2020 - Oct 2021

  • Implementation Support Executive

    Nov 2019 - Oct 2020
• 

  1Channel

  Sept 2021 - now

  • PRDs detailing feature requirements, user stories, and acceptance criteria, ensuring alignment with product vision and customer needs.• Assisting Senior Product Manager in defining feature, contributing to the enhancement of user experience and functionality.• Collaborating with the Management, Dev, CS, BD, UX & Marketing team to create intuitive designs and wireframes, facilitating seamless integration of user interface enhancements into the product roadmap.• Executing day-to-day operations throughout the product life-cycle, coordinating tasks and timelines to meet project milestones and deliverables.• Guiding a team of Business Analysts and Product Coordinators, delegating tasks, providing guidance, and fostering a collaborative work environment to achieve departmental objectives.• Working closely with Engineering Managers to ensure the timely release of product updates, facilitating communication and alignment between development and product teams.• Working on SFA, CRM and Loyalty implementations. Show less • Mediating between clients and the organization• Managing and improving on-boarding processes, understanding the scope, objectives, and requirements, and managing project delivery to those goals• Analysing client data and improving the experience by Developing, maintaining, and delivering detailed project plan dashboards and reports through Qlik Sense• Sustaining business growth and profitability by maximizing value• Hold product demonstrations for clients• Evaluate and improve tutorials and other communication infrastructure• Identify & Minimize client churn• Aid in product design and product development for SFA, CRM, and Loyalty Solutions• Managing Implementation & Support Team• Increasing revenue by obtaining and securing new accounts while providing value-added services to existing clients.• Communicating with customers to immediately determine and resolve problems, avoiding escalation.• Frequently visiting customers to maintain positive and productive relationships.• Re-engaging customers from dormant accounts, increasing revenue.• Tracking weekly sales to develop senior leadership reports for corrective action planning.• Providing exemplary service to clients, maintaining and improving relationships for future business opportunities.• Identifying lucrative business prospects through networking, cold calling, and referrals and initiating processes to close sales deals. Show less • Mediating between clients and the organization• Managing and improving on-boarding processes, understanding the scope, objectives, and requirements, and managing project delivery to those goals• Analysing client data and improving the experience by Developing, maintaining, and delivering detailed project plan dashboards and reports through Qlik Sense• Sustaining business growth and profitability by maximizing value• Hold product demonstrations for clients• Evaluate and improve tutorials and other communication infrastructure• Identify & Minimize client churn• Aid in product design and product development• Managing Implementation & Support Team• Increasing revenue by obtaining and securing new accounts while providing value-added services to existing clients.• Communicating with customers to immediately determine and resolve problems, avoiding escalation.• Frequently visiting customers to maintain positive and productive relationships.• Re-engaging customers from dormant accounts, increasing revenue.• Tracking weekly sales to develop senior leadership reports for corrective action planning.• Providing exemplary service to clients, maintaining and improving relationships for future business opportunities.• Identifying lucrative business prospects through networking, cold calling, and referrals and initiating processes to close sales deals. Show less

  • Product Manager

    Oct 2023 - now

  • Senior Account Manager

    Sept 2023 - Oct 2023

  • Account Manager

    Sept 2021 - Sept 2023