Noel Hewett

Experience

• 

  All City Acoustics

  May 2009 - May 2011

  Operations Manager

  Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational planning.Play a significant role in long-term planning, including an initiative geared toward operational excellence.Oversee overall financial management, planning, systems and controls.Development of individual project budgetsInvoicing to funding sources, including calculation of completed units of service.Payroll management, including tabulation of accrued employee benefits.Disbursement of checks for agency expenses.Organization of fiscal documents.Regular meetings with Site Supervisor/Foreman to discuss project progress. Show less

• 

  GoodLife Fitness

  Jun 2011 - Jan 2018

  Increased the revenue of a single operation by 40% in my first month and maintained the increase in order to consistently exceed gross profit goals.Received several monthly member retention awards.Demonstrated a strong understanding of the needs of a large member base, ranging from 1,200 – 4,000, and implemented new services and procedures to suit their best interests. Managed the budget of a club that exceeds $1 million.Managed and developed a team of 30 associates.Ensured execution of established policies, procedures and practices listed in training materials and other publications. Show less Identify new and creative tactics to introduce community members into our locationsUse these tactics to generate leads on a daily basis to create my clientele and build an ongoing relationship with all potential leadsSchedule appointments and present fitness plan options with prospective memberEstablish relationships with local businesses in the community to promote health and fitness to their employeesManage and provide continued service to my potential membersBuild relationships, determine client goals and provide successful solutions Show less

  • General Manager

    May 2013 - Jan 2018

  • Membership Coordinator

    Jun 2011 - Apr 2013
• 

  Toronto Wolfpack RLFC

  Mar 2018 - Sept 2018

  Retail and Merchandise Manager
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  Silver Crystal Sports

  Aug 2018 - Jan 2019

  Coordinator, eCommerce
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  JAM

  Jan 2019 - now

  In my role, I have consistently driven revenue growth through the establishment and cultivation of new venue partnerships, effectively broadening our financial horizons. My dedication to member engagement has resulted in higher retention rates and increased revenues, as I continually refine and implement engagement strategies. Collaborating closely with both the operations and customer service teams, I've ensured that our league members consistently enjoy the best possible experiences. Additionally, my keen eye for opportunity has led to the successful identification and launch of new leagues in strategically chosen regions, contributing significantly to our company's expansion efforts. Show less As a dedicated professional, I oversee and manage the customer experience and operations team responsible for our largest and most critical region. My primary focus is on ensuring that our members within this region enjoy nothing less than the absolute best experience. This encompasses a wide range of responsibilities, from coordinating seamless operations to implementing customer-centric strategies. I work tirelessly to uphold the high standards of service and satisfaction we promise to our members, aligning our efforts with their needs and preferences. Additionally, my role extends to strategic planning and execution, where I meticulously track and optimize revenue targets to ensure they are not just met but exceeded. Through effective leadership and collaboration with my team, we continuously strive to elevate the member experience and drive the financial success of our largest region. Show less

  • Senior Manager, Growth & Development

    Jun 2023 - now

  • Manager, Sports Revenue

    Oct 2021 - Jun 2023

  • Business Development Executive

    Nov 2020 - Dec 2021

  • General Manager, Toronto

    Jan 2019 - Oct 2021