Hesham Soly

Experience

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  Teletech "Lucent business partner

  Jul 2004 - Dec 2008

  Switching Engineer

  •Supervise installation, Testing and Commissioning 5ESS switches.•Supervise installation, Testing and commissioning for core CDMA-2000 MSC's •Working in the CM2 to CM3 Conversion•Supervise installation, Testing and Commissioning Access Network Lucent Product AnyMedia, IPLAG1900 and IPLAG 4300.

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  Huawei Technologies

  Dec 2008 - Sept 2011

  Core Network Senior Engineer

  Core Network Senior Engineer• Working as Field Engineer Mobinil project (Egypt)1-Supervise the subcontractor in the installation phase. 2-Working in the hardware configuration and the integration.3-Perform the acceptance test with the customer• Working as Technical Service Engineer in Mobinil Project1-Dealing with the customer technical problem2-Supporting the TAC Engineer in collecting data for the open ticket and apply the provided solution• Supporting TAC-Romania “Technical Assistance Center” (Romania)1-Handling Major and Minor customer ticket “CEE & NE customer”2-Escalate critical ticket and work with HQ and R&D Engineers to resolve the problem.• Supporting Etisalat project (Egypt)1-Working as team leader for CS swap project 2-Responsible of the installation , software configuration and the tests for one site3-Supervise the work progress in all the site4-Interface with the customer during the installation phase.• Supporting INWI project (Morocco)1-Performing KPI checking everyday2-Preparing procedure for any operation3-Troubleshooting the network problem, contact Huawei TAC to find the proper solution • Supporting MTN project (Cyprus)1-Support planning team to issue WO for the new requirement2-Help operation team to implement the WO 3-Solve network problem 4-KPI checking and analysis.5-Performing acceptance test for the new MSC 6-Applying MSCPOOL between the old MSC and the new MSC• Supporting Arabic-TAC (Egypt)1-Handling Major and Minor customer ticket for most of Arab customer2-Escalate critical ticket and work with HQ and R&D Engineers to resolve the problem.• Supporting Training Center (Egypt)1-Give CN CS basic training for new staff • Supporting Mobinil Project (Egypt)1-Work in windows upgrade project for VMSC and GMSC2-Handling Customer ticket with cooperation ATAC and GTAC3-Acting as Technical Service Team Leader for maintenance team Show less

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  Etisalat Misr

  Sept 2011 - Sept 2024

  Voice Core Capacity Planning Manger

  1-Monitoring network KPI, Network consists of two MSC pool (Huawei & Ericsson)2-Supervises the specification of the failure source of the core network & action/decision taken to achieve and maintain network availability KPIs.3-Supervises the integration of VAS, IT, Call Center & IN nodes in order to introduce new services. Handling Customer care and Customer complain management problems.4-Follows full details on project progression to ensure sticking to planned processes and frames.5-Guarantee handling all configurations on Core nodes to ensure alignment with company’s standards.6-Ensure testing new features and services on the model network to assist in the decision taking.7-Follow and supervise the managed services activity/KPI8-Align both vendors (Huawei & Ericsson) parameters together.9-Working in the new project with planning team.10-Handling Revenue Assurance issue.11-Controls troubleshooting the IB/OB roamers complaints received from call center to ensure customer satisfaction.12-Controls troubleshooting MNP complaints received from call center to ensure customer satisfaction13-Follow both vendor road map and make sure the Etisalat nodes are up to the latest software level.14-Follow both vendor CSR according to Etisalat SLA15-Responsible about CS core process KPI16-Responsible about CS Core nodes availability17-Audit Network Configuration & Planned Actions and apply needed corrections to ensure design implementation.18-Successful implementation of actions & services within SLA.19-Ensure that all functions running smoothly & efficiently, by maintaining data at high quality for all required entities.20-Control workflow with all concerned stakeholders in an efficient & Safe Manner21-Controls & co-ordinates the implementation procedures related to operation, preventive maintenance and troubleshooting of Core Network. Show less

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  Huawei

  May 2023 - now

  Core BO Manager