Elina Loizou

Experience

• 

  Tru Astoria (Milo Cafe Corp)

  Nov 2014 - Jul 2016

  Hostess

  *Estimated wait time for guests, monitored the wait list, the open dining sections and moved tables to accomodate large parties* Answered the telephone and booked reservations through the OpenTable system*Offered excellent customer service and developed customer relations*Worked with the rest of the employees as a team in a fast - paced work environment

• 

  Joel Paul Group

  Sept 2015 - Jan 2016

  Human Resources Intern / Assistant to the President

  * Researched for potential candidates for high level positions like CEO and CFO and matched resumes to job descriptions* Created search plans with all the qualified candidates and contacted selected candidates through the system to inform them about available position that might interest them* Updated and organized the files and electronic records with existing and new candidatesPrograms: Bullhorn, Microsoft Office

• 

  TD

  Jul 2016 - Sept 2018

  * EARN : Engage customers, Assess their needs, Respond to their needs and Nurture the relationship with the customers* Opened accounts and educated customers about bank products and services (Sales)* Dealt with fraud, foreign currency and wire transfers* Created daily reports for checking accounts, saving accounts, credit cards and wire transfers and performed monthly dual control audits for the vault the TCR and the teller boxes* Carefully listened to customers and resolved their issues which led to building trust, loyalty and relationshipsPrograms: Encore Platform, Encore Teller, Fidelity, Metavante, Net Query and CMOD, Lotus Notes, FCE, Microsoft Office Show less

  • Customer Service Representative

    May 2018 - Sept 2018

  • Bank Teller

    Jul 2016 - May 2018
• 

  Lyft

  Sept 2018 - Feb 2020

  Junior Human Resources Coordinator (Onboarding & Training) / Community Associate

  * Revamped the onboarding and training process by developing a google site for the leadership team, which led to an improved onboarding process and a consistent training format for all new hires* Successfully onboard and train new hires* Revisited multiple training materials and hundreds of training slides, as well as local and company wide sources to create training agendas for full-time and part-time employees* Create, update and learn training material for presentations and oversee training sessions* Coordinate training schedules for 10 managers respectively with new hires at multiple worksite locations* Developed a skills assessment test for new hires to assess their readiness before completing their onboarding * Assist drivers with the onboarding process and resolve issues involving payment, tax documentation, behavior and offboarding* Helped pilot hub program “One Too Many” to better improve the onboarding process and driver wait time Programs: ADP, Google Suites, Workday, Lyft internal tools Show less

• 

  Diamonds International

  Feb 2020 - Mar 2020

  Human Resources Assistant

  *Prepared the New Hires’ Welcome Kit (I9 form, W4 form, direct deposit authorization form, handbook, benefits, etc) and sent emails to the new hires (sexual harassment training and welcome email).*Created New hires’ profile in HRIS Salesforce, uploaded all the relevant documents (I9 form, W4 form, etc) and created a physical folder for every new hire with the relevant documents.*Tracked new hire’s 90-day probation period to receive benefits and to remind the managers of the evaluation of the new hire to determine if they will remain with the company.*Tracked FMLA by using excel and add FMLA forms in the employee’s profile in Salesforce.*Run Background Checks for the new hires through the system Verified First.*Document employee complaints and the steps to resolve the issue with dates.*Use TCS to export the Timesheets for the Payroll of 300 employees and email timesheets to the managers for distribution to their department and final approval (Miami and NY employees).*Terminated employees in the system electronically through Salesforce and added paperwork to their physical folder and to Salesforce as well (exit interview, survey, etc).Programs: Salesforce, Verified First, Excel, TCS, Gmail Show less

• 

  Forrest Solutions

  Nov 2020 - now

  * Background Check Audits for Various Clients* Salesforce and Paychex Entry Audits* Meal Break Audits* Create Corrective Action Warnings* Train and Support HR Administrators* Board Minutes* Process EDCFs (Promotions, Terminations, Salary changes, Transfers) in the systems (Paychex, Salesforce, ClearCompany, Cornerstone)* Interviews* Unemployment processing * Created a Playbook for the new onboarding platform (Xenqu) and consistently update current playbooks with new processes* Terminated Employees Report* Salaried Employees Audit Show less * Responsible for the onboarding process of creating offer letters, sending out new hire paperwork, setting up background checks, and entry of new hires into Paychex and Salesforce.* Create, organize and maintain electronic employee personnel files.* Research and acquire employee documentation.* Following up on compliance initiatives such as Handbook Acknowledgement, Wellness Surveys, Wellness Alerts, Notice of Wages, Sexual Harassment Training and other company related correspondence.* Work with Payroll and Client Service Managers to address employee questions.* Complete I9 Forms and create new Notice of Wages and new Onboarding packets.* Manage Employment Verification process and Child Support Notices.* Work autonomously and able to build out independent time management schedule to address competing priorities simultaneously.* Maintain confidentiality and security of client and employee information.* Involved in various projects (DNU, Temp Medical Reports, Paychex and Salesforce Audits, Local Taxes Audit, Acknowledgement Audits, Notice of Wages Audits, Sexual Harassment Process, TNCs, Vaccines, etc)* Track new hires’ 90th day period for enrollment in benefits and 401k plan (follow up, document) and Enroll them in benefits and 401k via Paychex.* Weekly and monthly benefits reconciliation reports.* Create Corrective Action Warnings (written and final)Programs: Salesforce, SignNow, E - Verify, Outlook, Excel, Adobe, Guardian HR, Paychex, Cornerstone, Accurate, Beeline(PwC, BMO), Scoutlogic, Exact, Big, Sterling, Xenqu/Essium, ClearCompany, SurveyMonkey Show less

  • Senior Human Resources Administrator

    Oct 2022 - now

  • Human Resources Administrator

    Nov 2020 - Oct 2022