Yu-Jung Lin

Experience

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  PlayStation

  Jan 2015 - Jan 2015

  Parttime Worker

  Mission: Offering professional customer service for audiences and gamers at the 2015 Taipei Game Show.- Bilingual part-time professional offering exceptional customer service skills.- Guiding players through the game experience.

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  Great Engineering Technology Corp.

  Jul 2015 - Sept 2015

  Intern

  Mission: Providing field service and maintenance for Philips healthcare monitors in hospitals within the Taipei metropolitan area.

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  PlayStation

  Jan 2016 - Jan 2016

  Parttime Worker

  Mission: Offering professional customer service for audiences and gamers at the 2016 Taipei Game Show.- Bilingual part-time professional offering exceptional customer service skills.- Guiding players through the game experience.

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  PlayStation

  Jan 2017 - Jan 2017

  Parttime Worker

  Mission: Offering professional customer service for audiences and gamers at the 2017 Taipei Game Show.- Bilingual part-time professional offering exceptional customer service skills.- Guiding players through the game experience.

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  Institute for Information Industry

  Apr 2020 - Sept 2021

  Mission: Conducted extensive user research and defined Technology Development Program vision the next 4-year roadmap for traditional industries in Kaohsiung.- Planned 4-year roadmap to transform traditional industries through technology integration, focusing on enhancing user experiences at Kaohsiung Port area and Cruise Terminal.- Developed strategic recommendations for future technological implementations that would improve visitor experiences while preserving traditional industry characteristics. Show less

  • User Experience Researcher

    Jan 2021 - Sept 2021

  • UX Designer

    Oct 2018 - Sept 2021

  • Government Startup Incubator Manager | Powering Innovative Product Launches

    Apr 2020 - Jan 2021
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  Taiwan Design Research Institute (TDRI)

  Nov 2021 - Apr 2022

  Mission: Launched a comprehensive design tool platform integrating Asian industry research and design methodologies to empower professionals.- Designed Information Architecture and user interface for a design methodology platform serving Asian markets.- Conducted interviews with various Asian industries and industry research to shape platform requirements.- Provided technical consultation and design documentation for development team. - Engaged in scenario planning and applied speculative design to lead workshops involving over 5 non-profit organizations, focusing on Taiwan's transportation and deep ocean water resources.- Facilitated a cross-departmental design thinking workshop within the Taipei government to develop a telehealthcare service prototype for three towns.

  • Web Designer

    Feb 2022 - Apr 2022

  • Associate Researcher

    Nov 2021 - Apr 2022
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  FETC International (FETCi)

  Nov 2022 - now

  Mission: Drove end-to-end product management and experience optimization to elevate Taiwan's driving ecosystem through technological innovation and user-focused improvements.- Managed the platformization of key services, creating scalable solutions that improved both the payment experience and customer conversion funnels.- Led strategic product initiatives to optimize and expand driver-focused services across Taiwan, including streamlining payment systems and ETC (Electronic Toll Collection) functionality.- Implemented comprehensive product testing frameworks and quality assurance processes to ensure reliable service delivery. Show less

  • User Experience Design Specialist

    Oct 2024 - now

  • User Experience Design Specialist

    Nov 2022 - now