Alex Russell

Experience

• 

  North Central College

  Jun 2011 - May 2012

  Student Athlete

  • Student- Athlete on North Central College's Football team for the 2011 Season.

• 

  Wauconda High School

  Jun 2012 - Sept 2012

  Assistant Football Coach

  • Sophomore Running Backs/ Assistant Linebackers Coach• Coached varying age groups from youth to high school athletes• Helped construct and coordinated daily practice schedules.

• 

  North Central College

  Aug 2012 - Jun 2015

  • Aided the search committee and the college in the search for a new tenure-track Sports Management Professor. • Helped review applicant's profiles who applied for the position. • Participated in the phone-interview with the possible candidates for the position. • Helped give potential candidates a tour of North Central College's campus while I was escorting them to their meetings for the day. • Helped decide, along with the other members, which candidate we would like to hire for the position. Show less • Recognized as North Central College’s 2014 Outstanding Major in Sports Management, story chronicled at: http://northcentralcollege.edu/news/alex-russell-earns-outstanding-major-sport-management-award• As President of North Central College's Sports Management Association I created and organized a bi-weekly meeting schedule, helped set-up and was co-moderator for the First Annual Entrepreneurship in Sport Panel, and planned the First Annual North Central College Madden Tournament Fundraiser.• Organized the First Annual S.M.A. Football Draft Party, recruited many new members to the organization, represented the organization at the funding committee's budget meetings, and represented the Sport Management Major at the "How To Be A Sophomore" event.• I also volunteered with the 2015 Big Ten Men Basketball Tournament, 2013 D3 National Indoor Track and Field Championships, 2013 IHSA Soccer Tournament, The 2013 Naperville Marathon, Feed My Starving Children, and attended the 2015 NFL Combine and 2014 Michigan Sports Business Conference. Show less

  • Admission Tour Guide

    Jan 2014 - Jun 2015

  • Assistant Football Coach/ Video Operations Intern

    Aug 2014 - May 2015

  • HPE Search Committee Member

    Jan 2015 - Mar 2015

  • President

    Apr 2013 - Jun 2014

  • Football Operations Intern

    Aug 2012 - May 2013
• 

  National Football League (NFL)

  Jan 2013 - Feb 2013

  Super Bowl Ambassador

  • Volunteered with the New Orleans Host Committee at Super Bowl XLVII. • NFL Experience – worked with fans’ children; supervised NFL Play 60 activities• NFL on Location – Directed fans to different “clubs” around stadium and offered referrals to facilities and resources available; worked with “SAFE” to check credentials

• 

  Chicago Bears

  Apr 2013 - May 2017

  • Provided exceptional customer service for Chicago Bears customers on the phone, in person, and through written communication. • Responded to general questions, comments, concerns, and feedback received through various communication methods. • Had day to day contact with All Chicago Bears customers including: Club and Non-Club Season Ticket Holders, single game ticket purchasers, and Season Ticket Priority List customers.• Assisted with initiatives focused on increasing value for Chicago Bears customers including: Season Ticket Holder Events, STH Advantage presales, training camp and game day experiences, and advisory group meetings.• Helped assist with ticket operations and customer service at all Chicago Bears home games at Soldier Field including: In-stadium customer service, ADA exchanges, ticket relocations, and ticket exchanges.• Helped with operational, sales, and service related efforts for non-game day events including: Family Fest, Bears Coaches Show, and Club Viewing Parties.• Assisted with season ticket and single game ticket sales initiatives including: PSL Marketplace, Club and non-Club group sales, Seat-Specific PSLs, Ticketmaster Presales and on-sale. • Organized and assisted with database record keeping and reporting including: change of addresses, transfers, memo/ info field updates, standard reports, and CRM.• Also, I assisted with other general ticket operations and other projects under the direction of the Senior Director of Ticket Sales and Service. Show less • Proactively offered assistance and responded to needs and questions of fans in attendance at Chicago Bears Games at Soldier Field. • Enhanced communication style while interacting with a diversity of fans – from young children at “Family Day” to disorderly fans. • Recognized as a Gameday Hero three times in two seasons• Also assisted with Chicago Bears special events such as: The Chicago Bears Coaches Show, Chicago Bears Ladies Night, Chicago Bears Player BBQ, Chicago Bears Halloween Party, Chicago Bears Christmas Party, Football 101, Fan Appreciation Night, and other special events held at Halas Hall and Soldier Field. Show less

  • Ticket Sales and Service Associate

    Mar 2016 - May 2017

  • Ticket Sales and Service Seasonal Assistant

    Jun 2015 - Feb 2016

  • Fan Services Representative

    Apr 2013 - May 2015
• 

  ProCamps®

  Jun 2014 - Jul 2014

  Matt Forte Camp Volunteer

  • Helped run all camp events, assisted with the set-up and tear-down of camp. • Worked with camp goers and their families to make sure that they had the best camp experience possible.

• 

  National Football League (NFL)

  Jan 2015 - Feb 2015

  Super Bowl Ambassador

  • NFL Experience – worked with fans’ children ages six through twelve; helped supervise activities related to NFL Play 60 including: games, autograph session and other special events.• NFL on Location – Worked NFL On Location’s Private Super Bowl Party where we help directed fans to different areas with the clubs at the Gila River Casino Arena and helped offer referrals to facilities and resources available; worked with “SAFE” to check credentials.• Went before the funding committee and petitioned the funding committee to allocate the Sports Management Association $4,800 to go towards helping fund the trip to work the Super Bowl. Helped plan the trip by drawing off of my experience from when we volunteered at the Super Bowl two years ago. Show less

• 

  Chicago Sports Commission

  Mar 2015 - Apr 2015

  NFL Draft Volunteer
• 

  Chicago Sports Commission

  Mar 2016 - Apr 2016

  NFL Draft Ambassador
• 

  Chicago Wolves

  Oct 2016 - May 2017

  Ticket Office Representative

  • Provided exceptional customer service at the Customer Service Booth and the Ticket Voucher Redemption Table.• Helped Assist with the Wolves Youth Hockey Initiative on Game Days by helping bring youth hockey teams to the stadium to play short hockey games and skate on the ice prior to Chicago Wolves games.

• 

  Vernon Hills Park District

  Dec 2016 - May 2017

  Customer Service Representative

  • Performed front desk services and operations at the Sullivan Center providing excellent customer service.• Interacted with customers to answer questions, resolve problems, dispense key fobs, accept registrations, make facility reservations, check-out lockers and equipment, and assist with class registrations. • Effectively communicated with customers in person and on the phone to promote park district programs.• Performed a variety of clerical functions such as filing, issuing key fobs, and typing documents.• Resolved and processed customer concerns, incidents, and program issues as they occur. • Performed cash handling, including operating a cash register and compiling daily cash balance. Show less

• 

  Jacksonville Jaguars

  May 2017 - now

  • Serve as the primary liaison for Jaguars customers.• Provide Jaguars customers a consistent and disciplined approach to support.• Implement frequent touch point programs designed to increase customer loyalty.• Use effective problem solving skills to address any customer concerns.• Assist with developing, coordinating, and implementing Season Ticket member events.• Collect payments from customers.• Assist with gift and ticket deliveries.• Collaborate with the sales team to meet and exceed customer service expectations.• Collect data and follow up with guests regarding their game day experience.• Accurately manage and update CRM database for Season Ticket Member accounts.• Act as the point of contact for Members during Jaguars games and other events; ensure resolution of any and all concerns, check-in with and visit Members on their seats, and help create a fun atmosphere for the Member and any accompanying guests. Show less

  • Manager of Member Experience and Retention

    Feb 2021 - now

  • Member Experience Specialist

    May 2017 - Feb 2021
• 

  Huntington Learning Center

  Aug 2023 - now

  Franchise Owner