Mark Brüne

Experience

• 

  Significo

  Jan 2016 - Mar 2016

  Key Account Manager

  • Advising customers on cheaper purchases of technological devices and tariffs• Implemented client-focused solutions to enhance sales volume.• Continually researched new business opportunities in the market.• Answered customer queries and concerns to the best of my ability

• 

  Europa - upravljanje nekretninama d.o.o.

  Mar 2016 - Mar 2017

  Office Manager

  • Recognized for assisting customer inquiries immediately.• Directed workxow, acting as intermediary between all departments by arrangingconference calls, scheduling meetings, composing correspondence, and managingcalendars.• Served as an assistant to all administrative personnel and acted as a rst point of contactfor visitors and customers

• 

  Orsay

  Nov 2018 - Dec 2018

  Store Manager
• 

  A1 Hrvatska d.o.o.

  Sept 2019 - Mar 2021

  Business Customer Support Specialist

  • Orientation towards users and solution• Ensure the quality of each contact in accordance with A1 standards• Positive and professional attitude• Application of quality standards and operational standards of the company andbusiness customer service in every contact with external and internal customers• Providing support to sales representatives• Resolving inquiries, requests and complaints according to the defined time andprocedural dimension• Problem solving and analytical skills• Resolving all general, administrative, financial and technical inquiries, requests andcomplaints of users on the topic of A1 business products and services• Ability to clearly organize and communicate information in speech and writing• Other tasks ordered by the superior Show less

• 

  PrimeVigilance Ltd.

  Mar 2021 - Nov 2021

  •Provide first line triage and help desk support of incoming pharmacovigilance system request and incidents•Provide first line triage and help desk support of incoming associated PV system integrations (e.g. OBIEE, Argus Insight, Axway)•First line support to end users (internal and external).•Responsible for implementation of user accounts and provisioning access. Assist with periodic review of system and user accounts•Provide support for Axway E2b incidents and requests for client setup. Assist with client data transfers.•Accept project assignments as delegated by senior staff, as needed. Show less

  • Associate Safety System Adminstrator

    Oct 2021 - Nov 2021

  • Safety System Tech Support Associate

    Mar 2021 - Sept 2021
• 

  Insife

  Nov 2021 - Jun 2024

  Senior PV Systems Consultant

  • Responsible for documenting requirements, monitoring progress, tracking activities, and front-end configuration of systems for Client projects • Support project deliverables by working together with the development team, managers, and clients • Collaborate in the development of business initiatives and strategies to improve processes and corporate image • Front-end configuration of system modules; Pharmacovigilance System Master File and Quality Management • Understand Clients' PV processes and suggest fitting approaches • Track issues and Root causes for Clients' environments and address them accordingly involved in the AWS Activities Show less

• 

  Chase The Sun Records

  Dec 2023 - now

  Chief Executive Officer

  Music production, sound design, audio engineering, custom voiceover, and custom scoring for your business.

• 

  PPD

  Jun 2024 - now

  Senior Programmer Analyst