Niki Cooper

Experience

• 

  EE/ Orange Shop

  Oct 2000 - Aug 2003

  Sales Representative
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  Somerfield

  Sept 2003 - May 2005

  • Deputy Manager

    Apr 2004 - May 2005

  • Graduate Management Trainee

    Sept 2003 - Apr 2004
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  EE/ Orange Shop

  May 2005 - Aug 2007

  Store Manager
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  Leading Edge Group

  Apr 2009 - Aug 2010

  Retail Kiosks Manager

  Set up 8 Telecom kiosks in and around Auckland, dealing with recruitment and training of new employees.

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  EE

  Dec 2010 - Oct 2013

  Store Manager

  Accountable for sales and operational performance of two retail outlets, coaching and cross skilling staff and supporting through a period of change. Managed associated redundancies and developed and mentored a Sales Advisor through to a Branch Manager role.Held a regional HR support role conducting interviews/investigations/disciplinary hearings as required by the business.Aided in the induction training of new Store Managers sharing seven plus years of sales and customer service experience. Show less

• 

  Northgate plc

  Oct 2013 - Dec 2022

  Depot/Branch/Fleet Manager

  Managed and expanded a fleet from approx 350 to over 1000 vehicles (Dec 2021), over 92% utilised and to a mix of Local, Regional and National clients across Cumbria, the North West of England and throughout Dumfries & Galloway, Scotland via a team over over 20 employees reporting into myself.Turnover under my control increased from £1.5M to £5M per annum (vehicles on hire up 300%), bucking the company trend of decline. Identified and relocated the operation to a larger premisses in Feb 2020 and managed associated redundancies and additional recruitment needs.Account Managed Regional/local customer accounts and built and maintainied local relationships with National Account personnel to ensure delivery of agreed service levels and to support customers with their requirements.Winner of Branch of the Year award 2021 and top 4 finalists (out of 57 branches) in 2020. Handling of all SMR, breakdown, recovery and incident management via a network of 3rd parties, in house Mobile Technicians and company run workshops.VOH (Vehicles on Hire) Milestones Realised...Oct 2013 319Dec 2015 456Dec 2017 619Dec 2018 718Dec 2020 805 Branch of the Year FinalistDec 2021 949 Branch of the Year Winner Show less

• 

  Free2move

  Dec 2022 - Jul 2024

  Regional Mobility Manager

  Signed up and supported 70+ Stellantis branded (Vauxhall, Peugeot, Citron & DS) dealership locations across the North of England and Northern Ireland, with the growth of their vehicle rental activities via the Free2move (F2M) SAAS platform. Created and delivered on-site and remote system and rental activity training materials, working with Service Managers, General Managers, Franchise Business Owners, Directors & MDs to drive additional revenue into their operations whilst maintaining high levels of customer satisfaction. Creation of F2M UK specific policies and procedures to enable increased adoption of the F2M SAAS platform across the Stellantis Group. Worked with a wide range of stakeholders and external advisor to ensure legal and financial integrity of processes documented and implemented. Analysed data and worked with debtors across the UK to secure cash flows in line with expectations.Worked overseas, transferring UK call centre operations (Key Account team) to Tunisia whilst updating and improving ways of working. Show less