Alejandro Karvouniaris

Experience

• 

  Autopack S.A.

  Aug 1995 - May 1997

  Encargado de Expedición
• 

  IIR

  May 1997 - Jan 2002

  Deal with vendors (printing companies, internet services providers’ vendors, etc.); analyze marketing campaigns data in order to verify its impact, decide the type of campaign to be used (mailing, faxes, emails, stands, etc.), assist the manager with productivity reports, assess manager with campaigns results. Customer Service Sr Ass., Institute for International Research, Arg.; In charge of the whole invoicing process, collecting assistant, order entry, data base administrator, phone and “in person” customer service agent, deal with external customers, create and analyze different type of reports.Depot and Logistics Junior EE, Autopack S.A., Argentina August 1995 – May 1997Deal with clients and vendors, delivery coordination, stock control, Invoicing. Show less

  • Marketing Senior Assistant

    Feb 2001 - Jan 2002

  • Marketing Manager /Customer Service Manager

    May 1997 - Jan 2002
• 

  IAG

  Oct 2002 - Feb 2005

  Invoicing, delivery collecting. Logistic coordinator
• 

  CTI Compañía de Telefonos del Interior

  Mar 2005 - Oct 2005

  Administrativo de Producto

  Internal and external customer satisfaction, SAP data entry and reporting activities, stock control (inventory), update intranet information, dealing with partners and vendors regarding logistic activities.

• 

  IAG

  Oct 2005 - Dec 2006

  Family business

  Invoicing. Delivery and collecting. Logistic coordinator.March 2005 – September 2005

• 

  Hewlett-Packard

  Jan 2007 - Dec 2010

  Assure that the team addresses all relevant issues within the specifications and various standards, provide necessary business information, work with functional managers to obtain necessary resources to support the team's requirements, provide status reporting of team activities and metrics results, serve as a focal point to communicate and resolve integration issues with other teams, provide different reporting files to management, provide guidance to the team based on management direction, intervene when necessary to aid the group in resolving issues, SAP user (logistics module), coordinate the order flow since the partner/retailer place the order until the collection process ends (includes data entry, depot booking, logistic coordination, invoicing, collection). Show less

  • Team Leader

    Feb 2007 - Dec 2010

  • Americas Channel Operations

    Jan 2007 - Nov 2010
• 

  NGA Human Resources

  Jan 2011 - May 2014

  Team Leader - Vendor Tier

  Provide the team (33 team members) with a vision of the project objectives, lead by setting a role model, facilitate problem solving and collaboration, ensure discussions and decisions lead toward closure, maintain healthy group dynamics, assure that the team members have the necessary education and training to effectively participate on the team, recognize and celebrate team and team member accomplishments, open communication, creative thinking, cohesive team effort, coordinate with internal and external customers as necessary, familiarize the team with the customer needs, specifications, development process, design standards, techniques and tools to support task performance, help keep the team focused and on track, presentation and release of design layouts, analysis and other documentation, keep Local, Regional and Global Service Delivery Managers informed of task accomplishment, issues and status, escalate issues which cannot be resolved by the team to the next tier level, SAP user (HR module). Accountable for the management of the daily operations of our T1 and T2 agents. Sign off on certain SOC1 controls. Responsible for liaison with our eGP Providers. Ensuring that Sunexo is being used and payroll processed according to schedule; reporting back to the client. Show less

• 

  Accenture

  May 2014 - Jun 2018

  Assistant Payroll Consultant

  OnePayroll project.• Directly interact with the Client on a business-as-usual basis for all matters relating to Payroll Services for Argentina, Brazil, Chile, Costa Rica, Ecuador, Mexico, Panama, Uruguay and Venezuela.• Manage Relations with Payroll processors.• Manage Relations with 3rd Party Vendors• Ensure the process & compliance documentation• Support the execution of internal or external audits and payroll compliance reviews as defined by client• Proactively engage on issues concerning payroll compliance• Assess and manage risks associated with outsourced delivery model.• Oversee the timely and accurate payroll administration service delivery.• Proactively communicate & facilitate the resolution of issues• Conduct service reviews for end-to-end payroll service delivery.• Continuous Improvement & Change Control.• Support projects during transition and ongoing service delivery• Identifying potential changes to Services and capture these changes – in close cooperation with the client POC – in change orders• Coordinate and schedule regular process transformation reviews.• Provide support and coaching to payroll administrators at the worksite• Work with HR & Finance Business Partners to evaluate cluster account needs and propose Payroll solutions in line with the business scope.• Accountable for the coordination and delivery of payroll• Act as liaison with appropriate client and payroll processor leadership and internal Payroll team Show less

• 

  ADP

  Jun 2018 - now

  • Develop strong business relationships with Client.• Ensure timely and accurate processing of monthly payroll as well as income tax submissions for all Clients.• Prepare and submit monthly and Ad-Hoc reports.• Escalate issues to respective areas.• Assume primary responsibility for local operations.• Continually seek opportunities for process improvement and efficiencies.• Utilize an advanced working knowledge of the payroll system workflow to resolve critical and/or escalated client issues.• Partner with technical support and management to assist with the roll out of new products, procedures, and policies to the team.• Responsible for approving overpayment letters and payroll deduction agreements based on state regulations.• Ensure that team is up to date with appropriate procedures.• Communicate and provide World Class Service to clients and coworkers.• Attend conferences and seminars in order to stay current on tax regulations and wage and hour laws.• Responsible for the coordination of the local team.• Ensure payroll tax payments and withholdings are in compliance with applicable local legislation• Lead monthly and year-end activities and payment reconciliation with local Government agencies. Show less

  • Senior Operations Manager GlobalView LAHC

    Dec 2024 - now

  • GlobalView Payroll Operations Manager

    Sept 2021 - now

  • GlobalView Payroll Coordinator

    Jun 2018 - Nov 2021