Deep Enrich
Omar Shaheen
IT Technical Support Officer - Lieutenant Engineer
286 followers
Cairo, Egypt
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About me
IT Technical Support Officer @ Egyptian Armed Forces
Education
Arab Academy for Science, Technology and Maritime Transport
2016 - 2021Bachelor of Engineering - BE Computer Engineering
Experience
Egyptian Armed Forces
May 2022 - Apr 2024IT Technical Support Officer - Lieutenant Engineer1) Troubleshooting all kinds of software, hardware, network, and printer issues .2) Maintaining IT infrastructure by monitoring server connections to ensure data exchange via file server across unit branches.3) Managing data backups, software updates, and hardware maintenance on a monthly basis to guarantee optimal performance.4) Applying group policies between unit branches through Active Directory supported by a network firewall to secure IT & Military Security Guidelines. Show less
Licenses & Certifications
- View certificate
Windows 11 for IT Support: Intermediate Troubleshooting
LinkedInAug 2025
- View certificate
The Bits and Bytes of Computer Networking by Google
CourseraJul 2024 - View certificate
Technical Support Fundamentals by Google
CourseraMay 2024 - View certificate
Windows 11 for IT Support: Troubleshooting Basics
LinkedInJul 2025
Languages
- arArabic
- enEnglish
- spSpanish
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