Mike Phillips

Experience

• 

  Chester’s Pizzeria

  Oct 2001 - Aug 2011

  Supervisor

  If you've never had Chester's, stop what you're doing and go there right now. Seriously. http://www.chesterspizza.com/My experience at Chester’s Pizzeria, aside from the workaday particulars of working in food service, was primarily about building relationships. I made an effort to memorize the names, faces and orders of each of our customers so that they always felt like they were coming to “their” place when they walked in the door. • Supervised between 5-10 staff members each shift• Trained new staff members• Responsible for all cash handling and customer service• Handled all customer escalations Show less

• 

  Pacific Manufacturing Ohio

  May 2007 - Feb 2009

  Welding Operator

  At Pacific Manufacturing, I gained valuable experience in many areas of manufacturing and production processes, particularly J.I.T. (Just-In-Time) manufacturing. • Operated automated welding processes that utilized 1-2 Motoman robots and numerous spot and M.I.G.-welders• Practiced strict Q.C. guidelines to evaluate the quality of each part produced• M.I.G.-welded parts with minor, salvageable defects• Selected to work with engineering team to establish procedures for new processes and to improve problematic processes• Drove tow-motor to supply components to other welding operators• Utilized Kanban system for all production functions Show less

• 

  Fastenal Company

  Aug 2011 - Jan 2014

  Project Coordinator - FAST Solutions

  I was responsible for coordinating the implementation of Fastenal’s industrial vending systems (FAST Solutions) in customer facilities throughout Missouri, Kansas, Nebraska and Colorado. • Managed implementation projects for 80+ Fastenal branches and 13 regional build centers • Collaborated with end user IT departments to configure their networks to accommodate the web-based devices• Designed Plan-o-grams for the machines to meet the customer’s usage and product needs• Provided regional build centers with all needed configuration data in order to facilitate the machine build and installation• Maintained detailed records for each vending project in our Dashboard C.R.M. application• Continually examined the implementation process and brought suggestions to the management team to improve methods and the implementation timeline Show less

• 

  Liberty Mutual Insurance

  Jan 2014 - now

  With the Agency Interface Support Group, I assist our agents, brokers, and internal partners with a wide array of technical issues related to systems access and functionality as they are doing business with us. My primary area of expertise is our eCLIQ commercial rating system. In addition to my normal duties, I've taken on a project role in which I've spent roughly six months of each of the last two years as a full time core project team member. The internal projects that I've been part of have been larger scope organization redesign and staffing model projects. Show less

  • Manager, Sr. Relationship Manager

    May 2020 - now

  • Manager, Agency Distribution & Service Operations Support

    Jan 2019 - May 2020

  • Specialist, Agency Interface Support Group

    Oct 2018 - Jan 2019

  • Representative, Agency Interface Support Group

    Jul 2015 - Oct 2018

  • Underwriting Assistant II

    May 2015 - Jul 2015

  • Underwriting Assistant I

    Jan 2014 - May 2015