Brian Steele

Experience

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  Recreational Equipment Inc. REI

  Jan 1995 - Jan 1999

  Sales Lead

  Lead Salesperson for all departments of a retail specialty sporting goods store. Expert in product knowledge in all store areas, positive customer relations, employee training, fully outfitting customers and consistently building rewarding and professional relationships with customers and store teams.

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  Planet Earth Adventures

  Jan 2003 - Jan 2008

  Bicycle Adventure Tour Guide

  Adventure Tour Guide for multi-day luxury bicycle tours exploring the Texas Hill Country.Responsible for logistics, exemplary customer service, itineraries, tour routes, daily menus and food preparation, and taking care of large bicycling groups on luxury road bicycling tours on scenic back roads in the beautiful Texas Hill Country.

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  Recreational Equipment Inc. REI

  Jan 2011 - Jun 2014

  Accountable for sales and service goals for a Fortune 100 retail specialty sporting goods store. Responsibilities including:Maintaining overall store profitability, customer relations and employee satisfaction.Management of store operations, facilities maintenance, inventory management, loss prevention.Compliance with visual merchandising standards and executing retail initiatives. Execution of all HR-related responsibilities including payroll, hiring, diversity and inclusion, scheduling, employee relations, reviews and employee accountability, terminations.Training and continuous development and motivation of a sales team of up to 80 team members.Relocation assistant and mentor for new managers in the Austin market. Recipient of the 2007 REI Anderson Award for Outstanding Achievement. This is REI's top peer-nominated award for distinguished leadership and employee performance. Show less

  • Retail Management

    Aug 1999 - Jun 2014

  • New Store Opening Frontline Trainer

    Jan 2011 - Jan 2013
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  Expedia Group

  Aug 2014 - now

  Vacation home rental expert, consultant, advertisement optimization and strategist for guiding vacation rental homeowners with their success on the Expedia network of online travel agencies. Partner Success Manager for Vrbo for the Midwest USA. Advocate and champion for vacation homeowners providing insights, training and direction to help guide partners with their success on the Vrbo vacation rental platform.

  • Senior Account Manager / US Owners Team

    Mar 2021 - now

  • Account Manager at Vrbo, part of Expedia Group

    Jan 2018 - Apr 2022

  • Partner Success Manager

    Aug 2014 - Apr 2022