Nicole S.

Experience

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  HOSTALCARRIA HOSTALES SL

  Jul 2019 - Jan 2020

  Front Desk Receptionist
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  The Imperial London Hotels Limited

  Jan 2020 - Oct 2020

  Front Desk Receptionist

  Managed check-in/out processes, room assignments, and addressed guest needs.Facilitated efficient communication, addressing inquiries, managing calls/messages, and maintaining cleanliness standards in collaboration with housekeeping staff.Managed diverse payment methods and daily reports with precision, ensuring smooth operations and compliance.

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  Gelupo

  May 2021 - Jun 2022

  Assistant Shop Manager

  Developed and implemented social media campaigns to boost brand visibility and enhance customer engagement.Created and developed designs to elevate the shop's aesthetic appeal.Managed payment processing by overseeing cash procedures for opening and closing shifts.Handled inventory management receiving, organizing, and restocking shipments and deliveries.Provided exemplary customer service by addressing client inquiries and resolving complaints.Conducted training sessions for new staff members. Show less

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  Mondrian Shoreditch Hotel & The Curtain Members'​ Club

  Jun 2022 - Dec 2022

  Hostess

  Managed online, walk-in, and phone reservations, processed payments.Spearheaded email communications for group inquiries and event planning, ensuring timely responses and meticulous attention to detail.Collaborated closely with the team to coordinate and execute events, ensuring memorable experiences for guests and seamless operations.

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  Rapport Guest Services - Landsec

  Aug 2023 - now

  Corporate Receptionist

  Welcome and register visitors, ensuring a seamless and personalized experience.Handle a multi-line phone system with professionalism and efficiency.Collaborate with various departments to facilitate efficient communication and guest services,creating a weekly internal newsletter using Canva to improve communication and highlight teamachievements.

• 

  PolicyCON®

  May 2024 - Aug 2024

  UX/UI & Frontend Engineer

  Conducted user research and developed user personas to inform design decisions and improve user journeys.Created wireframes, low-fidelity, and high-fidelity prototypes using Figma, facilitating iterative design feedback and usability testing.Worked closely with developers and product managers to ensure a seamless transition from design to implementation.