Nivya Raja

Experience

• 

  Amazon

  Jun 2020 - Jun 2022

  Digital Content Associate

  • I worked as Digital Content Specialist for Amazon Prime Video US: I was responsible for performing detailed analysis, conversion, quality checks, and edits on digital content to ensure an optimal viewing experience. • Over a two-year period, I successfully managed and executed more than 100 high-profile launches of key events, including series and movies, demonstrating a high level of expertise in strategic content deployment and project execution.Recognition:Awarded the "Most Improved Player" accolade for notable advancements and contributions to the team's success. Show less

• 

  Freshworks

  Jun 2022 - Oct 2024

  • Engaging with potential clients to drive company growth through strategic outreach and nurturing relationships.• Identifying new business opportunities and delivering tailored solutions to achieve sales targets.• Collaborating with team members to ensure successful execution of sales strategies.Recognition:October 2024: Hit 116% and wrapped up my time at Freshworks on a positive note for my team. July 2024: Achieved 182%, the highest in a team of 70 members within the Digital Expansion Sales team.H1 2024: Exceeded 100% target in 5 out of 6 months. Average of 108%January 2024: Reached 140% performance.October 2023: Achieved 120% performance after transitioning to the APAC region from the Reseller Sales team. Show less • Customer Management: Oversaw 48,695 digital sector customers, using sentiment analysis and pricing strategies to improve customer success.• Small Business Insight: Adopted a small business perspective to address challenges and maximize product value.• Journey Mapping: Identified and resolved pain points in the customer journey to enhance onboarding and adoption.• Resource Utilization: Increased customer awareness of resources like free onboarding and self-help tools.• Engagement Strategies: Developed new methods to boost product adoption and market penetration.• Collaborative Problem-Solving: Worked with various teams and stakeholders to resolve issues and build consensus. Show less

  • Account Manager - APAC

    Oct 2023 - Oct 2024

  • Account Manager - APMEA Partnerships

    Apr 2023 - Sept 2023

  • Business Analyst - Digital Success

    Jun 2022 - Apr 2023
• 

  SurveySparrow

  Nov 2024 - now

  Senior Account Manager - EU/UK

  • Manage 250+ accounts: Oversee a diverse portfolio that includes SMB to Enterprise customers, ensuring strong relationships, retention, and upsell opportunities within the EU/UK region.• Act as both CSM & AM for non-CS accounts: Own the customer journey end-to-end for accounts without a dedicated Customer Success Manager, proactively driving engagement and growth.• Lead QBRs and stakeholder engagement: Conduct QBRs to assess account health, identify opportunities, and align with key decision-makers.• Conduct discovery calls, level 1 product demos, and webinars: Engage with prospects and customers to understand their needs, showcase solutions, and ensure product adoption.• Multithread across organizations: Build strong relationships with multiple stakeholders within each account to drive deeper engagement and uncover expansion opportunities.• Build and maintain a 3x sales pipeline: Consistently generate and manage a robust pipeline to meet and exceed revenue targets through expansion and upsell strategies.• Collaborate with Product, Engineering, and Support teams: Act as a liaison between customers and internal teams, collecting feedback, addressing pain points, and advocating for feature requests. Show less