Sharon Gonzalez, APHR

Experience

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  Visiting Angels In-Home Care

  Sept 2010 - Oct 2014

  Cilent Care Director

  • Followed Minnesota State policies and procedures for homecare, and maintained compliance with Comprehensive Homecare License• Planned marketing initiatives, community outreach events and leveraged referral networks to promote business development• Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients• Organized daily workflow and assessed appropriate staffing to provide optimal service• Recruited, hired and coached employees to offer compassionate, high-quality care to Clients• Developed new employees and on-going performance assessment• Motivated and supervised office employees and Caregivers in delivering quality client care• Developed yearly quality assurance plans and policies and procedures• Handled complaints, provided appropriate solutions and alternatives within appropriate timeframes, and followed up to achieve resolution Show less

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  Boulder Eye Surgeons

  Sept 2014 - Nov 2021

  Lead Surgery Scheduling Coordinator

  • Expertly managed planning, scheduling and coordination of outpatient procedures• Explained pre- and post-operative procedures to patients and carefully reviewed surgical plans• Educated patients about surgeries and provided treatment plan documentation• Coordinated with outpatient facility to set up surgeries• Verified insurance coverage and obtained pre-authorizations• Assisted in Optical department needs when necessary• Oversaw and assisted with front-desk duties as needed• Facilitated and conducted daily morning huddle with front-desk and optical staff Show less

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  Weld County Government

  Nov 2021 - May 2022

  Employment Case Manager

  • Meet and interview participants interested in participating in federally funded programs that will assist them in obtaining employment• With the participant, develop an employment plan that reflects the participant's employment goal, aptitude, commitment, and current economic conditions• Assist participants in job searches, job development, and any associated employer relations activities• Provide follow-up services and support until the individual employment plan is completed and participant obtains qualified employment• Maintain knowledge and understanding of community resources, internal resources, and partner agencies, connecting participants to appropriate services that address their immediate and long-term needs• Meet individual program goals and specific program performance standards and participation rates Show less

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  Colorado Eye Center

  May 2022 - Sept 2022

  Clinical Manager

  • Provide staff and doctors with office and general support • Oversee general office operations and report to Director of Operations • Coordinate appointments and schedules and manage staff and Doctor calendars • Manage filing systems and office supplies • Keep inventory of medications, contact lenses and office supplies• Oversees staff interactions • Conduct monthly one on one meetings with staff, and performance reviews • Work with the Human Resources team to update office policies • Work with the Human Resources team to interview and onboard new hires • Oversee patient experience, sort mail and answer direct phone calls• Daily accounts payable balancing and deposits • Payroll approval Show less

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  Alpen High Performance Products

  Nov 2022 - now

  Human Resources Generalist