Ivan Sivkov

Experience

• 

  Mobiltel

  Jun 2008 - Mar 2017

  •Specify and configure BI reports for Business area•Database simulations with pre-defined portfolio for Business customers•Regular and Ad hoc reporting. Database updates and maintenance•Analysis of business clients accounts and preparing tariff optimisations•Analysis of competitor offers •Business TELCO Market Analysis: - Identifying of marketing needs - Observe development of business customers - Specify and configure the automated delivery of business intelligence documents•Ad hoc requests for internal consumers - Business and Residential area•CRM Campaigns - Targeting segments and measuring results•Managing business customer segmentation and escalation procedures •Direct sales, corporate and personal business communication, accounting and operations;•Recalculating of customer's invoices and usage by issuing of credit and debit notes or activation of discounts;•Verification of subscriber's tariff plan, discount ratings and charges of postpaid and prepaid customers; •Determining and fixing different billing problems; •Supervising 10 people in my team•Preparing monthly schedules for my team and generating daily reports•Handling complaints•Communication with corporate clients and consulting them•Promoting the new plans and signing contracts•In charge of the whole team in the absence of my direct Manager•Working under pressure and within specific deadlines•KPI and quality measurements of team performance

  • Business Analyst, Sales Department

    Jan 2016 - Mar 2017

  • Marketing Analyst

    Feb 2015 - Jan 2016

  • Invoice & Billing Consulting Тeam - Customer Service Representative

    Mar 2013 - Feb 2015

  • Deputy Team Leader

    Jun 2008 - Mar 2013
• 

  Experian

  Mar 2017 - now

  • Manager of Data Applications

    Sept 2022 - now

  • Lead Data Analyst and Scrum Master

    Jan 2022 - Oct 2023

  • Senior Data Analyst

    Mar 2017 - Jan 2022