Amanda Pate

Experience

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  Fifth Street Technology

  Jan 2008 - Jun 2009

  Project Administrator

  Experience in installation of VoIP phones. The command center was contracted to complete two projects: WinRefresh of the SouthTrust Network and Branch 4.0. Both projects involved the planning and installation of updated hardware, circuits, and VoIP phones in branches.Completed administrative tasks for all groups in the command center. Trained Command Center team on database management, reporting, and site visit procedures.Communicated with store managers and 3rd party vendor technicians to ensure successful site visits.Communicated with store managers and team members to gather relevant information required for successful migrations that was not acquired at site survey. Ordered, inventoried, and assigned Hardware Components, Voice PRI Circuits, and Frame Relay Circuits. Logged, tracked and updated issues arising from migrations and site visits. Confer with project team in the evaluation, development, and implementation of project processes and guidelines for vendors and team members aligned with the business requirements.Collaborate with non-retail lines of business to obtain data and resolve issues. Show less

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  Rocky River Coffee Company

  Jul 2009 - Oct 2014

  Manager-Barista

  Manage, delegate work tasks, schedule and evaluate employees.Resolve and address customer service issues and escalations.Provide customer service and employee support with selling a wide range of products and equipment.Purchase, set prices, and inventory store products.Store liaison with vendors regarding repairs, deliveries, and returns. Train personnel of point of sale software, store merchandise, and operating procedures. Flexible schedule while completing college degree. Show less

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  Winedown Wine Bar

  Jan 2011 - Jan 2013

  Server

  Serving customers in a professional manner. Ability to identify wines and beers that customers would enjoy based on their preferences. Serving food and drinks in a timely manner while managing other tables and behind the bar duties.

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  Strategic Staffing Solutions

  Oct 2014 - Apr 2016

  Issues Project Coordinator Wells Fargo RSVM Project

  Retail Store VOIP Migration project. Project completed Cisco VOIP phone installs, updating hardware, removing old telephone equipment and phones and providing support post install in small, medium and large retail branches.• Logged, tracked, and updated issues arising from migration and post migration.• Working directly with users to resolve any issues from the install.• Working directly with multiple technicians on site providing support to retail users.• Communicating with Vendors to schedule revisits to sites and follow up to confirm completion.• Working and resolving post migration questions and follow up with disconnect team to assist with identifying used and unused line onsite at branches.• Reviewing RTD site pack migration and post migration paperwork and verifying all work has been completed before leaving branch.• Confer with project team to evaluate processes and make necessary process changes.• Update and inform project team on issues and status on issues.• Work with project team to coordinate revisits needed to branches to resolve issues.• Day to day problem solving with Cisco VOIP phones, phone programming, cabling, porting, and other issues that arise.• Working directly with voice and data engineers to program Cisco VOIP phones and program router ports to complete tasks. • Run bridgeline for technicians to call in with issues or questions for 4-8 hours a day while completing daily tasks.• Attend and participate in weekly meetings to provide updates on migration status and issue status to project managers and project team. Show less

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  CRG

  Aug 2016 - Jan 2018

  Software Risk Analysis Project • Tracking analysis and completion.• Tracking deliverables to Wells Fargo customers.• Ensuring data is accurately captured and represented.• Assisting other project managers with daily tasks.• Setting up and running JIRA for Software Risk Analysis team.Onboarding/Offboarding Team Lead• Responsible for onboarding and offboarding all new and departing team members.• Ensure all new team members are properly introduced, trained, and complete all paperwork relevant to their position.• Ensure team members have access to Doc Central, Doc Exchange and any other necessary areas.• Track and ensure all laptops and tokens are returned once a team member has departed. Show less Retail Store VOIP Migration project. Project completed Cisco VOIP phone installs, updating hardware, removing old telephone equipment and phones and providing support post install in small, medium and large retail branches.• Logged, tracked, and updated issues arising from migration and post migration.• Working directly with users to resolve any issues from the install.• Working directly with multiple technicians on site providing support to retail users.• Communicating with Vendors to schedule revisits to sites and follow up to confirm completion.• Working and resolving post migration questions and follow up with disconnect team to assist with identifying used and unused line onsite at branches.• Reviewing RTD site pack migration and post migration paperwork and verifying all work has been completed before leaving branch.• Confer with project team to evaluate processes and make necessary process changes.• Update and inform project team on issues and status on issues.• Work with project team to coordinate revisits needed to branches to resolve issues.• Day to day problem solving with Cisco VOIP phones, phone programming, cabling, porting, and other issues that arise.• Working directly with voice and data engineers to program Cisco VOIP phones and program router ports to complete tasks. • Run bridgeline for technicians to call in with issues or questions for 4-8 hours a day while completing daily tasks.• Attend and participate in weekly meetings to provide updates on migration status and issue status to project managers and project team. Show less

  • Project Manager

    Nov 2017 - Jan 2018

  • Project Manager

    Aug 2016 - Nov 2017
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  The Select Group

  Jan 2018 - Dec 2020

  Project Manager

  Software Risk Analysis Project • Tracking analysis and completion.• Tracking deliverables to Wells Fargo customers.• Ensuring data is accurately captured and represented.• Assisting other project managers with daily tasks.• Setting up and running JIRA for Software Risk Analysis team.Onboarding/Offboarding Team Lead• Responsible for onboarding and offboarding all new and departing team members.• Ensure all new team members are properly introduced, trained, and complete all paperwork relevant to their position.• Ensure team members have access to Doc Central, Doc Exchange and any other necessary areas.• Track and ensure all laptops and tokens are returned once a team member has departed. Show less

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  Cisco

  Dec 2020 - now

  Project Manager

  PSIRT (Product Security Incident Response Team) Reporting Project Management • Collaborating with engineers and architects to verify vulnerability status for devices in our customer’s network. Providing analysis, detailed impact details and next steps to remediate any vulnerabilities that may impact devices in the network.Routing and Switching Project Management• Collaborating with Solution Architects and Network Engineers on initiatives, projects, deliverables, and customer meetings for all routing and switching platforms.Software Strategy Project Management• Tracking and validating all areas software strategy including software end of life, defect fixes, vulnerability fixes and feature enhancements.• Creation and maintenance of JIRA project.• Creating, tracking, and ensuring timely delivery of risk analysis and additional deliverables.• Ensuring data is accurately captured and represented.• Assisting other project managers with daily tasks.Smart Licensing Project Management• Spearheading the Smart Licensing initiative. Facilitating knowledge transfer sessions, deployment guides and working with respective teams to complete a pilot.Lifecycle Project Management• Tracking and maintaining documentation on all products within the customer’s network as applies to end of life milestones and assisting with tracking products that are approaching end of life.• Reviewing and ensuring all documentation expected is provided in a timely manner and all data is accurate prior to sharing. Show less