Loraine Caraccio

Experience

• 

  The Midcounties Co-operative

  Apr 2005 - Oct 2010

  •Clerical and Administrative support to management and Operations Manager •Coordination and implementation of office procedures and frequently have responsibility for specific projects•Training and overseeing staff progression •Completing and sending off daily and weekly reports to head office•Involvement in the organisation and implementation of shop refits and launches •Sensitivity towards customers with a problem and capable to resolving problems. •Communicate with management on a daily bases updating them consistently. •Attention to detail in rearranging shelves and using space plans to improve layout. •Flexibility in working different shifts or even in different stores with staff shortages. •Adaptability to change tasks when necessary

  • Administrator

    Jun 2008 - Oct 2010

  • Sales Assistant

    Apr 2005 - Jun 2008
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  The Co-op

  Oct 2010 - Apr 2014

  Store Manager

  •Responsible for running and managing the store in the managers absence •Multi-tasking and working well under pressure to complete necessary tasks•To inspire, coach and engage my team delivering an amazing customer experience•To action all administrative duties i.e completing reports, conference calling, taking minuets •Drive business performance by pushing sales and promotions, keeping costs within budgets, implementing the stock control process, presentation of stock and managing waste and leakage•Having excellent organisation skills and time management with the use of delegation to achieve great standards•Updating Health & Safety, fire regulations and first aid completing regular reports•Recruiting and training staff using on the job methods with assisted courses•Keeping up with orders, invoicing and cash reports. Completing end of week cash reports including necessary investigations and regular loss prevention action.•Helping with disciplinary and grievance processes and ensuring staff have continuing help afterwards. Show less

• 

  IPRO Solutions Ltd

  Nov 2014 - Aug 2021

  • Promote a Continuous Improvement Culture within the company• Assist with developing the brand “imPROve” within iPRO.• Assist with providing training to team members in Continuous Improvement & Lean techniques• Create, document and deliver training programs & workshops in Continuous Improvement to team members• Oversee the performance of ongoing projects and assist in coordination against plans and budget• Assist in reporting on Continuous Improvement activity and record results achieved through Continuous Improvement activity including cost reductions, efficiency improvements and other soft improvements• Deliver profitability improvements within the company • Deliver cost and service benefits & improvements to internal & external customers Show less Duties and Responsibilities• Responsible for all customer service processes including order processing, on-time delivery, on-line systems, returns goods authorization, customer complaints and problem resolution and maintain price books.• Accomplishing customer service human resource objectives by recruiting, selecting, training, scheduling, and developing employees; communicating job expectations; planning, monitoring, appraising including yearly reviews, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.• Achieving customer service objectives and KPI’s by contributing customer service information and recommendations to strategic plans and reviews; preparing and completing action plans; implementing customer-service standards; resolving problems; determining system improvements; implementing change.• Manages customer service requirements by maintaining contact with customers; conducting surveys and using reports available i.e. On time in Full deliveries; learning about products and services available to them; planning and maintain Customer Open order books • Improving customer service quality results by evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analysing results; implementing changes.• Ensuring a smooth supply chain by liaising closely with all departments from start to finish Show less • Inputting and maintaining forecasts and stock alert levels • Running Purchase Proposal and Raising / sending Purchase Orders to suppliers accordingly • Expediting and re-scheduling Purchase Orders / communicating with suppliers and overseas colleagues• Liaising with customer account managers when needed• Occasional communication with customers Purchasing departments• Constantly working closely with Freight Admin on shipping and scheduling of orders• Working closely / supporting the whole Supply Chain team in the UK and overseas Show less • Managing the customer order book, including loading Sales orders, Dispatching, Invoicing, Amending and credits.• Liaising with Sales, Warehouse, Purchasing, Finance and Quality dept’s• Communication to all customers including updates on their orders, rescheduling etc• Organising shipments/deliveries to customers, via in-house drivers, couriers and pallet distributors.• Some import and export freight administration.• Updates on our internal software system i.e. selling price amendments.• Coordination of internal activity in relation to customer support.• Reception duties i.e. switch board, answering calls and taking messages etc Show less

  • Supply Chain Manager

    Jun 2019 - Aug 2021

  • Continuous Improvement Manager

    Sept 2018 - Jun 2019

  • Customer Service Manager

    Aug 2016 - Aug 2018

  • Supply Chain

    Nov 2015 - Aug 2016

  • Customer Service Administrator/Account Management

    Nov 2014 - Nov 2015
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  OceanSaver

  Aug 2021 - now

  Operations and supply chain manager