Ahmed Elhaddad

Experience

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  Grand Hyatt

  Aug 2013 - Sept 2014

  Front Office
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  SELLBYTEL Group

  Apr 2015 - Jul 2015

  Partner Business Specialist

  * Responsible account manager for HP business partners in MEMA _Identify, win and realize the partner projects reflecting necessary resources from operations, pre-sales, category marketing and services* Grow and maintain the product know-how for sales and technology of the partners as well as arranging necessary certifications according to the training planContact – support to the final customer partner operations as well as distributors* Support the partners’ projects by communicating with internal contacts, supply of information and project conditions over defined ways to the maximization of turnover and profit* Monitor the partner performance of the quantitative achievement of objective and performance optimization* Support the process of partner acquisitions and the on-boarding phase Show less

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  Anheuser-Busch InBev

  Aug 2015 - Sept 2016

  IT Supplier management Procurement

  • Responsible for the B2B connection – automation – testing – EDI.• B2B project manager.• Manage business system developments / changes with external IT service Providers and Internal key stakeholders.• Analyze transactional ERP data to identify opportunities and initiate process Improvement projects to enhance business operations• Enable supplier in supplier portal and e-Auction tool and all Procurement Systems. • Train the supplier to use the portal and e-Auction.• Resolve supplier objections or facilitate policy exception for suppliers. • Solve all the system issues In SAP, SRM, etc…• Monitor supplier participation and behavior in the portal and e-Auction events. • Resolve portal and e-Auction usage issues with the suppliers. Show less

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  Honeywell

  Oct 2016 - Mar 2017

  HR
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  CEMEX Czech Republic, s.r.o.

  Apr 2017 - Dec 2018

  Business Process & System Consultant

  • Working with business users to gather requirements specific to new integrations.• Taking part in the whole project life cycle of delivering valuable Business and Technology solutions.• Running major customer transformation programs and projects through business process modelling.• Support integrations for cross-functional business processes in SCM(Supply Chain Management) . • Analysis and mapping of business requirements* Taking part of SIT and UAT in The last phase of the software testing process.• Providing an active role in mitigating impediments impacting successful team completion of Release/Sprint Goals.• Understanding knowledge of the market, the users, and the roadmap for the product. • Working with the Project management team in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.• Manage the relationship with the client and all stakeholders. Show less

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  HP

  Jan 2019 - Jun 2020

  IT Consultant

  • Taking part in the whole project life cycle of delivering valuable Business and Technology • solutions.• Leading and Managing team of CPI (Cloud platform integration) consultants.• Leading and organizing project teams or workstreams of a major programs-internal customer, functional, IT, third party • Handle and drive internal customer transformation projects• Deployment & Business experience in SAP Projects & service functionality (SD & MM & IBP & CPI) • Responsible about the UAT (user acceptance testing) and SIT During the implementations of various projects.• Assist with design and implementing of solutions.• Presentations of implemented solutions to customers• Build and manage client relationship on daily basis.• Work with Scrum teams, using scrum methodology. • Understand the business’ requirement and review it with the business. • Initiate the testing and make sure the business users are happy with the testing and if they require any change.• Meet with assigned clients when needed and perform an initial assessment of a problematic situation.• Prepare the business for Go Live.• Provide Go Live production support• Work with Cross functional teams technical (ABAP) developers, Interface teams, SAP BASIS Teams.• Providing vision and direction to the development team and stakeholders throughout the project and create requirements in the forms of Epics, Themes and Stories.• Backlog management, iteration planning, and elaboration of the user stories• Manage business system developments / changes with external IT service providers and Internal key stakeholders. Show less

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  Honeywell

  Sept 2020 - Dec 2023

  Senior IT Analyst

  • Effectively and efficiently deliver standardized services across Europe WSS service portfolio ensuring consistent achievement of service levels, customer commit • Working through the year on DRP (Disaster Recovery Plans) and supporting the planed exercises.• Project management, Transition and change management. • IT Product lifecycle management (SDLC)• Tracking and enhancing supplier deliverables against SLAs, KPIs.• Acting as a Focal, working with business/stakeholder, Suppliers, 3rd parties. • Working daily with BRM team to manage escalations and solve uncommon issues.• Deliver on all PC Lifecycle transformation project, processes and improvements including automation and modernized technology solutions, -Process Standardization - Cost Optimization• Acting as a Focal/SPOC for all escalations for EMEA region.• Deliver world class support experience across Europe with automation, solution implementation, and integrations • exceptional customer satisfaction and enabling business productivity enablement• Continue development of diverse and versatile organization, foster service owner mindset, and deliver world class partnership with IT functional partners. Show less

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  MSD Czech Republic

  Jan 2024 - now

  AMS Senior Application lead