Tyler N.

Experience

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  S.P. Richards

  Jan 2000 - Apr 2002

  Responsible for developing and maintaining customer relationships over a 4 state area, covering over 5000 miles per month. Presented product sales trainings for customers at regularly scheduled sales calls. Sold marketing and advertising tools to our customers and trained customers in the use of the proprietary computer ordering system. · Exceeded annual sales goals and quotas. Responsible for learning warehouse, office, sales, and management functions of a regional distribution center. · Assisted in efficient layout of new warehouse addition. · Assisted in development and implementation of new warehouse systems, including: employee training, scheduling, and internal order routing. Responsible for rapidly stocking shelves and accurately pulling orders. · Wrote employee manual supplement and trained new employees in proper shelf stocking techniques. · Preparation of an annual business plan, including a proposal for warehouse relocation, which was later acted upon.

  • Sales Representative

    Mar 2001 - Apr 2002

  • Management Trainee

    Apr 2000 - Mar 2001

  • Warehouse Worker

    Jan 2000 - Apr 2000
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  Sheridan Computer, Inc.

  Apr 2002 - Oct 2010

  Owner

  Managed company of 6 employees, in 2 locations. Directly responsible for management of bookkeeping and service portions of business. Acted as consultant for customers looking to implement technology solutions. Provided technical support for customers.

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  Ptolemy Data Systems

  Oct 2010 - Dec 2013

  Chief of Network Operation Center

  Responsible for analysis, design, and implementation of computer and network solutions to meet both internal and client needs. Coordinate installations with software and hardware vendors. Recommend changes to customer networks to improve efficiency, reliability, and security. Supported multiple platforms, including Windows, Linux, Mac OSX, Android, iPhone/iPad, and Blackberry. Directly responsible for timely and effective response to customer service requests. · Remotely monitored and managed in excess of 900 workstations and servers across more than 50 customer networks.· Consult with clients regarding company security policies for computer, network, and Internet use.· Developed and presented Internet threat awareness training, resulting in policy changes at several client offices.· Performed security audit and made recommendations regarding DoD compliance. Implemented recommendations consistent with the SANS Institute 20 Critical Controls for Network Security.· Performed incident response with regard to network breach and redesigned network to prevent future breaches.· Kept hosted services and hardware updated and managed customer updates.· Provided support for and maintained State of Wyoming Telemedicine network, an effort that was recognized by ComputerWorld for their 2013 Honors Laureate Award· Developed scripts to streamline the delivery of services and deployment of new systems.· Managed deployment of remote network and computer monitoring and management system for local school district and trained staff on its use.· Analyzed security implications of various BYOD and mobile platform policies and implemented strategies to minimize negative security impacts.· Developed implementation manuals for various software rollouts· Wrote and participated in “Ptolemy TechTips” video episodes explaining the benefits of UTM firewalls and Antivirus solutions. Show less

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  First Federal Bank & Trust - WY & MT

  Jan 2014 - now

  Senior Vice President IT/Risk/Security

  Responsible for network and system health across 5 physical locations and 2 communities. Review, recommend, implement solutions, including coordination of installation and integration between multiple vendor solutions. Coordinate and participate in audits by external IT audit firms and regulatory authorities. Develop and execute remediation plans addressing findings of audits. Write and ensure adherence to policies and procedures. Report to board of directors on a regular basis. Train staff on security matters. · Implemented solutions that allow for the future growth of the organization, contributing to the bank’s vision for growth.· Coordinated the on time and on budget opening of new branches across 2 states, including technical and physical infrastructure.· Initiated redesign of information security policies to provide a more cohesive, unified, and streamlined program, creating a program that was easier to follow and explain to regulators.· Created operational efficiencies by improving device and application management, visualizing server infrastructure, implementing unified security solutions, allowing for proactive response and reducing maintenance window requirements.· Migrated to cloud-based productivity solution, saving over 30% in cost while increasing functionality. Show less