Cassandra Edwards

Experience

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  Mercy Medical Center

  Oct 2007 - May 2009

  Patient Care Tech

  Obtain vital signs, transfer patients, collect lab specimens, point of care testing.Administrative / secretarial duties including order entry and answering phones.Prepared rooms - cleaned rooms and checked inventory.

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  Target

  Jul 2009 - Aug 2010

  Guest Service Attendant

  Ensure great customer service in a fast, fun, and friendly environment. Managed team schedules, including breaks and lunches.Managed front end cashiers. Resolved escalated customer concerns. Responsible for organizing front end of store. Provided backup cashier and guest service assistance.

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  Verizon Wireless

  Jun 2010 - Jul 2013

  Technical Support Coordinator

  Provide excellent customer service.Provide technical support for voice and data services.Evaluate customer concerns and resolve problems.Troubleshoot hardware/software issues and identify network and application issues. Communicate via telephone technical information clearly and concisely to a variety of educational levels. Provide information on how to set-up and use products and answer questions relating to services used.

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  LinkedIn

  Aug 2013 - May 2014

  Customer Advocate

  Respond to service requests and customer inquiries email.Crossed trained in multiple areas on the site to serve as the single point of resolution for the customer. Assist customers with product information and site navigation. Ensure that new customers are familiar with LinkedIn procedures and processes that will impact their ability to manage their on-line businesses.Provide feedback to management regarding necessary changes and updates; including upgrades, functionality and customer care issues.Responsible for attending ongoing training and developing knowledge relating to business networking, recruiting and placement.Accurately record customer trends using internal tools Perform related duties as assigned. Show less