Santhosh Reddy K

Experience

• 

  Array Med

  Nov 2011 - Mar 2013

  Service Engineer

  Array Med - Sales & Service Channel Partner of Bio-Medical Equipment's(Philips , Fresenius Kabi & Fisher & Paykel Health Care Products ) •Generated new clients who could benefit from the products in a designated region•Maintaining biomedical equipment (establishing, adjusting, calibrating, testing)•Conducting tests; ensuring compliance to codes; following manufacturer’s instructions;trouble-shooting and repairing; calling for special service if required; maintaining equipmentinventories; completing test records; equipment sterilization•Adjusting; calibrating; testing and documenting equipment performance•Writing, reviewing and executing test procedures; documenting test results (records)•Maintains biomedical equipment supplies inventory; anticipating needs; managing orders•Maintain a safe and organized production/testing Tools for Calibration•Anything else you are asked to do by company management; including general laborAchievements :•Training the staff effectively to Avoid dependency on Service Tasks•Demonstrating the Equipment functionality to all the Hospital staff Practically as and when required Show less

• 

  ANZ

  Apr 2013 - Jan 2019

  • Responsible for managing operational tasks ensuring seamless functioning of User Access Management team. • Primary responsibilities includes work-flow management (monitoring, allocating incoming requests) ensuring accurate processing within stipulated Service Level standards.• Access Management on Windows Platform ( Creation | Modification | Deletion - Requests/Incidents raised via Ticketing tool 'Service Desk Manager' & 'ServiceNow')• Working as L2 support related to Windows access issues for Privileged accounsts (Admin ,Service accounts & Generic - Creation | Modification |Deletion)• DHCP Server Management (Activities such as Scope Creation, IP Reservation, IP Migration & Add/Modify/removing Network devices From DHCP Server)• Microsoft active directory administration• Training & mentoring the new joiners in the team and acting as lead in team lead’s absence in managing escalations.• Provided subject matter expertise in the skills, knowledge, and behaviour required to become the reference point for staff queries• Reviewed I&AM document on respective platform/applications supported by Windows Platform.• Coordinating with various support teams across the globe in cases of a query beyond our team’s scope and resulting in delivering the customer requirements• Preparing various levels of process as well as work instruction documents for the team which further shared across all the business units and stakeholders.• Actively involved in assisting the Team Leader in preparing Adhoc reports/addressing/resolving queries/concerned raised by the internal/external auditors. • Takes personal responsibility and ownership of Risk and Compliance matters and escalates to line manager when required.• Effective collaboration and completion of daily process tasks and Adhoc tasks.• After office hours support, provided 24/7 Support to ANZ Employees across the globe for production servers based on Windows platform. Show less Windows Platform - Privileged Access Control• Access Management on Windows Platform ( Creation | Modification | Deletion - Requests/Incidents raised via Ticketing tool 'Service Desk Manager')• Microsoft active directory administration• Train and Guide new hires/staff members• Ensure maximum efficiency and productivity• Developed effective internal controls and knowledge base that aided team members in processing requests adhering with various audit standards• Managing Daily Stand up Meeting• Risk Identification and Mitigation steps• Assist Manager/SME during Internal and External Audit• Process Document setup, reviewing IAM document on periodic basis• After office hours provided 24/7 Support to ANZ Employees across the globe for production servers based on Windows platform. Show less Unix Platform - User Access Control• Access Management on Unix Platform ( Creation | Modification | Deletion - Requests/Incidents raised via Ticketing tool 'Service Desk Manager')• Accurate processing of UAM requests & sensible managing cost of rework for inaccurate requests.• Administering user accounts by executing tasks such as creation, amendment and deletion of user ids on ANZ’s banking systems for ANZ staff as per HR records• Train and Guide new hires/staff members• Execute tasks that consistently meet all agreed SLA’s whilst reducing inconsistencies associated with risk/errors measured by manager• Risk Identification and Mitigation steps• Improve customer focus by devising an efficient mechanism to handle end user queries thereby resulting in improved customer feedback.• Assist Manager/SME during Internal and External Audit• After office hours provided 24/7 Support to ANZ Employees across the globe for production servers based on Unix platform. Show less

  • Subject Matter Expert - Identity & Access Management

    Aug 2015 - Jan 2019

  • Senior Analyst - Identity & Access Management

    Jun 2014 - Jul 2015

  • Analyst - Identity & Access Management

    Apr 2013 - Jun 2014
• 

  Magna Infotech - A Quess Company

  Jun 2019 - Nov 2020

  Infrastructure Engineer

  IAAS - Windows Infrastructure Engineer

• 

  HCL Technologies

  Dec 2020 - May 2022

  Associate Consultant
• 

  Capgemini

  Jun 2022 - now

  Cloud Specialist