Stu Lamden

Experience

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  Fidelity National Information Solutions

  Jan 2001 - Jan 2003

  Business Operations Analyst

  As a Business Operations Analyst, handled support calls for Fidelity National Information Solution’s three proprietary applications, Windows, DOS, Novell 3.x – 5.x server administration and printer configuration issues. Created a knowledge base that encompassed all supported software and hardware.

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  First American Title

  Jan 2003 - Jan 2014

  Established partnership with business units and clients, learning the process flow in order to identify areas where improvements can be made providing a strategic solution to a problem. Designed prototypes after interviewing the client to simulate a solution to their business needs, which became a template for what Development used to code. Compiled in further detail Business Requirements that specified the objective of a system modification and how that modification would integrate with existing functionality of the current system. Promoted to Product Manager for a proprietary financial reporting system, which required backlog management, Business Requirements elicitation, gap analysis, managing release content, UAT testing, scheduling releases and training. Show less Certified in the Management Action Program (MAP) Management System supporting 200+ accounts using First American Title proprietary software for Escrow, Title and Trust Accounting, supervising eight Business Operation Analysts’ on cross platform training, troubleshooting, organizing classes, establishing policies, writing performance evaluations, defining support responsibilities and detailing Standard Operating Procedure (SOP) implementation and maintenance. Administered a knowledge base encompassing support for First American Title applications, Operating Systems, IT Network and Database Administration. Advised individual goals for Help Desk Analysts to empower employees and increase their value to the organization. Managed support calls for First American Title software, SQL Server, Citrix, Remote Desktop (RDP), Windows, DOS and Pervasive database issues. Show less

  • Business Systems Analyst

    Jan 2010 - Jan 2014

  • Business Operations Manager

    Jan 2003 - Jan 2010
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  Performance Team

  Mar 2014 - May 2018

  Business System Analyst

  Liaison between the IT Department and the Operation Teams (Warehouse Management) on behalf of their customers. Capturing the requirements in a Scope of Work complying with a customer’s WMS needs pertaining to the Inbound and Outbound Processes for Shipping, Receiving, Inventory and Returns (RMA) Management.

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  HCP

  May 2018 - Oct 2019

  Business Analyst / Product Manager / System Administrator
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  Healthpeak Properties, Inc.

  Nov 2018 - Jul 2020

  IT Manager Business Analyst