Crystal Alexander, PADI MSDT

Experience

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  Groupe SNCF

  Jan 1990 - Jan 1991

  Reservation Agent

  Reservationist for SNCF - French National Rail

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  San Francisco State University

  May 1992 - Sept 1992

  Urban Scholars Program Associate

  Assisted with development of program and kept operations running for duration of funding.☑ Written reference available

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  Consulate General of France in San Francisco

  Sept 1992 - Jun 1993

  Assistant to Linguistic Attache (Internship)

  ☑ General secretarial duties☑ Translation, English to French & French to English☑ Creation of Filemaker Pro Database☑ Event Planning☑ Cultural Hostess to visiting author Pius Ngandu.

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  Williams-Sonoma, Inc.

  Oct 1994 - Nov 1995

  Assistant to Director of Visual Merchandising

  ☑ Created and coordinated New Store visual directives for store openings across the country☑ Layout and design in Pagemaker Pro

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  Golden Haven Hotsprings Spa and Resort

  Aug 1998 - Apr 2000

  Spa Service Provider

  ☑ Recognized for performance above and beyond requirements of the position☑ Body Wrap Provider☑ Front desk, scheduling, laundry☑ Written reference available

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  Alexander Family Licensed Child Care Facility

  Sept 1998 - Feb 2004

  Sole Proprietor

  ☑ Built profitable business☑ Wrote grant proposal and obtained $5000 grant ☑ Negotiated rates/terms ☑ Implemented and enforced policies☑ Bookkeeping, self-employment taxes, time/space ratios, complex expense categorization ☑ Defused high anxiety situations☑ Addressed parents about child abuse, neglect, overdue accounts ☑ Served on industry-related community committee to allocate funding fo area children & families

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  Lifeworks of Sonoma County (Formerly Family Education Center)

  Sept 1998 - May 2001

  Center Manager

  ☑ Inspired and encouraged parents participating in weekly Democratic Parenting Workshops☑ Provided administrative support to Parent Educator ☑ Promoted from Childcare Coordinator

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  Absolute Home Health Care, Inc

  Sept 2008 - Apr 2010

  Human Resources Manager

  Supervised and scheduled staff of 45-60, providing care to 40+ clients. Recruited, screened, interviewed, and hired employees. Conducted new hire orientation and training, maintained employee compliance with Policies and Procedures and State requirements. Negotiated contract terms with new clients. Resolved staff and client issues. Worked independently.☑ Promoted to Client Care Coordinator after 1 month, Promoted to HR Manager after 3 months☑ Implemented internal auditing system☑ Significantly increased employee compliance Show less

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  Center Partners

  Feb 2011 - Mar 2014

  Provided direct administrative support to Operations Director and Operations Managers. Provided outstanding internal customer service to all Departments and Account Members. ☑ Team Leadership Certification☑ Administrative support for Leadership Training Program☑ Managed all client-owned inventory ☑ Managed employee incentive store & incentive earning structures☑ Managed Equipment & Video Game Library ☑ Managed long term client equipment loans, transfers, & recovery☑ Managed Monthly & Quarterly Employee Recognition & Kudos Programs☑ Provided Quality Assurance assistance, assessing and scoring French language calls ☑ French to English & English to French translation☑ Coordinated special events☑ Facilitated client visits☑ Volunteer, Site Steering Committee Show less Provided outstanding customer service on behalf of Center Partners client, while maintaining perfect attendance and seeking out and engaging in learning and volunteer opportunities. Assisted with team scheduling & mentoring agents.☑ Steering Committee Member☑ Twice recognized as Employee of the Month☑ Supervisor Readiness Graduate☑ Assisted as Interim Supervisor for Jumpstart: Conducted meetings, supervised resourcers, agent one-on-ones, agent coaching, service observation, coordinated with supervisors, GQA, and leadership. Show less

  • Sony PlayStation® Administrative Assistant

    Apr 2013 - Mar 2014

  • Sony PlayStation® Tier 1 French Agent

    Feb 2011 - Apr 2013
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  Elwood Staffing Services, Inc.

  Apr 2014 - Oct 2018

  Promoted to Senior Staffing Manager after one year with the company. In the course of my tenure as Senior Staffing Manager my original duties remained the same, but my responsibilities were expanded.☑ I trained and supervised 3 Staffing Managers☑ I wrote and published employment postings, and increased our exposure by expanding our advertising efforts to include local colleges, universities, and community groups☑ I routinely re-wrote applicant resumes to tailor for specific positions and provided job-seeking counseling and coaching to applicants☑ I maintained Certified Staffing Professional credentials through the American Staffing Association☑ I deepened longstanding relationships with clients and associates☑ I increased our use of outside sourcing tools to better meet the need for candidates for our clients☑ I worked to increase our overall employee engagement and satisfaction metrics☑ I worked to actively create a positive google presence, maintaining the highest rating out of all our Idaho branches (4.9)☑ I expanded my recruitment and hiring activities to include sourcing and placing out of state candidates for positions in the oil and gas industry in other states, screening and hiring remotely. Show less As a Staffing Manager for Elwood Staffing, I was responsible for developing and maintaining relationships with a diverse range of clients while becoming familiar with their individual requirements and company cultures. My primary responsibilities were to meet client needs for staff, both temporary and long term, while maintaining the highest levels of quality and integrity and exceeding client expectations. I was also responsible for forging relationships with applicants and employees to ensure that their needs were met with the highest level of respect and service. I joined Elwood Staffing shortly after our acquisition of SOS Staffing. The conversion from SOS to Elwood entailed many process changes which I was instrumental in streamlining so as to maximize the efficient transition to new systems.☑ Recruited and screened Applicants☑ Conducted applicant interviews and presented candidates to our clients☑ Completed all aspects of the hiring process in accordance with State and Federal employment laws☑ Conducted criminal background checks and employment reference checks☑ Communicated daily and weekly with clients on their scheduling needs☑ Conducted complex scheduling for clients with challenging and fluctuating production needs☑ Conducted follow up assessments with employees to ensure the placement was a good fit for them☑ Counseled employees on performance including progressive discipline and termination as necessary☑ Processed payroll on a weekly basis, including certified payroll for clients with federal contracts☑ Processed Unemployment Insurance Claims☑ Conducted employee safety training and skill assessments☑ Maintained documentation and conducted audits to ensure compliance ☑ Provided around the clock after hours on-call service to clients and employees☑ Managed all staffing duties for a period of several months as the only Staffing Manager in the office Show less

  • Senior Staffing Manager

    Apr 2015 - Oct 2018

  • Staffing Manager

    Apr 2014 - Apr 2015
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  Diving is Life

  May 2017 - Mar 2019

  Scuba Diver

  ☑ PADI Rescue Certified ☑ PADI Enriched Air Certified ☑ 100+ dives☑ Current medical release ☑ Boat and shore diving experience☑ Night diving experience☑ Fluorescent light experience☑ Own all necessary dive equipment☑ Active DAN member☑ Aspiring DMT and IDC candidate

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  VIP Diving Bonaire

  Apr 2019 - Sept 2019

  • PADI Open Water Scuba Instructor Intern

    Aug 2019 - Sept 2019

  • PADI Divemaster, Instructor Candidate Intern

    Jul 2019 - Aug 2019

  • PADI Divemaster Intern

    Apr 2019 - Jul 2019
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  PADI

  Sept 2019 - now

  • Master Scuba Diver Trainer

    Feb 2020 - now

  • Open Water Scuba Instructor

    Sept 2019 - Feb 2020
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  Waterlust

  Aug 2020 - now

  Positive Impact Partner, Company Affiliate
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  Harbour Village Beach Club

  Aug 2021 - Feb 2023

  PADI Master Scuba Diver Trainer
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  Divi Dive Bonaire

  Feb 2023 - Nov 2023

  PADI Master Scuba Diver Trainer