Michael Fuentez

Experience

• 

  Best Buy

  Jun 2008 - Aug 2014

  The General Manager ensures Best Buy delivers on our customer promise as THE destination and authority for technology products and services. Creates an environment for an outstanding and differentiated customer and employee experience. The General Manager analyzes store performance indicators against company goals and leads direct reports to develop plans to improve the business in partnership with District Leadership.My responsibilities include:•Accountable for revenue, margin, and NOP budget across all channels including P&L analysis and action planning. •Maintain labor management, brand and merchandising standards, and inventory integrity throughout the entire store. •Manage partnerships and 3rd party programs to ensure seamless experience for customers. •Motivate and inspire the team to perform to their full potential and rally around the company mission, vision, and values. •Conduct regular store meetings, attend District/Territory meetings, and participate in special projects / initiatives as assigned. •Recruit, hire, and retain a diverse workforce. •Be an active participant in the community as a role model representing the Best Buy Brand. Show less The Sales Manager ensures Best Buy delivers a world-class customer experience as THE destination and authority for technology products and services. Share leadership responsibility of the overall Best Buy Store along with the General Manager and other Assistant Managers.The Sales Manager plays a vital role in implementing sales action plans, analyzing business results, and driving execution of sales strategies.Responsibilities include:•Provide direct supervision, coaching, training, development, and performance management of supervisors and associates. •Share accountability with other store leadership to develop talent and build a sales culture where employees clearly understand what is expected to deliver business results. •Deliver on all aspects of the sales experience through all touch points with Best Buy inside and outside of the store (eg. Online, Services, Delivery/Installation, Solutions etc.). •Drive positive outcomes of key sales indicators in support of Revenue, Margin, and NOP goals. •Integrate partnerships and 3rd party programs specific to sales, training, and customer facing initiatives to ensure seamless experience. •Engage customers using selling skills to build complex, connected solutions while maintain a balance of high velocity and high service. •Motivate, coach, recognize, and performance manage employees to reach their full potential. Show less The Sales Manager ensures Best Buy delivers a world-class customer experience as THE destination and authority for technology products and services. Share leadership responsibility of the overall Best Buy Store along with the General Manager and other Assistant Managers.The Sales Manager plays a vital role in implementing sales action plans, analyzing business results, and driving execution of sales strategies.Responsibilities include:•Provide direct supervision, coaching, training, development, and performance management of supervisors and associates. •Share accountability with other store leadership to develop talent and build a sales culture where employees clearly understand what is expected to deliver business results. •Deliver on all aspects of the sales experience through all touch points with Best Buy inside and outside of the store (eg. Online, Services, Delivery/Installation, Solutions etc.). •Drive positive outcomes of key sales indicators in support of Revenue, Margin, and NOP goals. •Integrate partnerships and 3rd party programs specific to sales, training, and customer facing initiatives to ensure seamless experience. •Engage customers using selling skills to build complex, connected solutions while maintain a balance of high velocity and high service. •Motivate, coach, recognize, and performance manage employees to reach their full potential. Show less The Operations Manager is responsible for store pick-up, checkout, customer services (return, exchange), in-store phone experience, and overall information technology hardware health for an individual store. Delivering efficient and effective processing, and profitability within the store.Responsibilities: •Provide direct supervision, coaching, training, development, and performance management of supervisors and associates. •Oversee all store HR practices.•Monitor store P&L with primary focus on storewide controllable expense metrics and partner with leadership to ensure they are equipped to make informed decisions regarding expenses. •Ensure customers are being processed efficiently and effectively. •Share accountability with other store leadership to develop talent and build a sales culture where employees clearly understand what is expected to deliver business results. •Assist in other duties in the store such as running the sales floor and performing manager on duty functions when needed. Show less

  • General Manager

    May 2012 - Aug 2014

  • Sales Manager

    Mar 2010 - May 2012

  • Sales Manager

    Nov 2008 - Mar 2010

  • Operations Manager

    Jun 2008 - Oct 2008
• 

  H&R Block

  Aug 2014 - now

  Responsible for leading a geographic district of 28 H&R Block retail tax offices. I Recruit and hire seasonal district associates, provide coaching, development, and performance management to direct reports. I Manage office leaders and hold them accountable for coaching, development, and performance management of office associates. I provide the leadership and direction to instill a client-focused culture throughout the district, resulting in increased client retention and client satisfaction. I am Responsible for accelerating business growth through implementation of business plan, marketing, and identification of growth opportunities. I am also responsible for effectively managing labor to ensure maximum productivity and profitability. Show less Responsible for leading a geographic district of 22 H&R Block retail tax offices. I Recruit and hire seasonal district associates, provide coaching, development, and performance management to direct reports. I Manage office leaders and hold them accountable for coaching, development, and performance management of office associates. I provide the leadership and direction to instill a client-focused culture throughout the district, resulting in increased client retention and client satisfaction. I am Responsible for accelerating business growth through implementation of business plan, marketing, and identification of growth opportunities. I am also responsible for effectively managing labor to ensure maximum productivity and profitability. Show less

  • Lead Operations Manager

    Jan 2022 - now

  • Integration Manager

    May 2018 - Jan 2022

  • District Manager

    May 2016 - May 2018

  • District Manager

    Aug 2014 - May 2016