Dimiesia Fluellen

Experience

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  XYMOGEN

  Oct 2017 - May 2021

  Identify, research and resolve customer issues• Implement and maintain product knowledge base for products, FAQ’s and job aides• Serve as point of contact for Web Services & IT on eStore issues and resolution• Participate in focus groups on how to improve customer experience• Performed duties as described below as well• Managing Data/Content on website• a. Adding/Managing the formulas, ingredients to administrative section of web• b. Managing the Assessment questions/answers/recommendations​• Address customer concerns, record complaints, and research product questions• Checking to ensure that enhancements on the website are working as expected• Report invoicing, shipping and system errors. Process return service labels and send out replacements.• Liaising with Sales Team and BOA on sales strategies and enhancements• Create and implement overall working process for equipment and packaging, inventory level management and formula replenishment Show less

  • MedPax Production Coordinator

    Dec 2020 - May 2021

  • Customer Service Representative

    Oct 2017 - May 2021
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  Be Mobile Properties

  May 2021 - now

  Administrative Assistant

  Demonstrated exceptional organizational skills by efficiently managing office tasks, including data entry, file organization, and document preparation. • Successfully coordinated and scheduled appointments for clients, ensuring seamless processes and contributing to increased customer satisfaction. • Played a pivotal role in executing mobile home sales transactions, contributing to the growth and success of the business. • Responded promptly to customer inquiries, providing excellent service and fostering positive relationships. • Collaborated with internal teams to streamline administrative processes, enhancing overall efficiency and contributing to a cohesive work environment. • Maintained accurate records and databases related to mobile home inventory, sales, and customer interactions. Show less