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Rodrigo Sanchez

Rodrigo Sanchez

Technical Support Agent

Followers of Rodrigo Sanchez277 followers
location of Rodrigo SanchezZapopan, Jalisco, Mexico

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  • Timeline

  • About me

    Project/environment Manager at Amdocs

  • Education

    • UDG Virtual

      2013 - 2016
      Bachelor's degree Information Technology

    • Provo High School

      2002 - 2005
      High School Diploma Senior

  • Experience

    • Telisimo International

      Mar 2007 - Feb 2008
      Technical Support Agent

      Acting as a Technical Support Agent for customers based in the U.S.

    • American Express

      Mar 2008 - Mar 2009
      Account Development Executive

      Acting as an Account Executive for American Express Corporate Clients.

    • CompuCom

      Jun 2009 - Apr 2011
      Help Desk Analyst

      Acting as a Help Desk analyst to resolve and/or escalate if needed any issues with the Hanes Brands employee’s applications and PC equipment.

    • Walmart Technology

      May 2011 - Jul 2011
      Help Desk Analyst

      Acting as a Help Desk technician to resolve or escalate any network issues in the department’s network infrastructure.

    • J.P. Morgan

      Aug 2011 - Oct 2012
      IT Help Desk Analyst

      Acting as technical lead in the deployment of Windows 7 and packaging of physical and virtual applications on Win7 platform. Second role to identify solutions to problems affecting IT services. Providing 1st/2nd line and some 3rd Line support over the telephone, remotely and face to face to clients & internal staff members as part of the Help Desk team.

    • Global Hitss

      Nov 2012 - Sept 2015
      Sr. Engineer Tester

      Operations SME responsible to execute and monitor batch production maps running on Unix/Linux for the AT&T/Amdocs project. Report issues and coordinate with multiple teams for any activities, issues related to the cycles.

    • Amdocs

      Sept 2015 - now

      Responsible to lead the operation team and make sure their tasks of execute and monitor batch production maps, report issues and coordinate with multiple teams for any activities, issues related to the cycles, will be handled properly and in a timely manner. Operations SME responsible to execute and monitor batch production maps running on Unix/Linux for the AT&T/Amdocs project. Report issues and coordinate with multiple teams for any activities, issues related to the cycles.

      • Project Manager

        Mar 2020 - now

      • Software Support Team Lead

        Feb 2018 - Mar 2020

      • Technical & Business Operations Analyst

        Sept 2015 - Feb 2018

  • Licenses & Certifications