Tania Arnold

Experience

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  Various Organisations

  Dec 1996 - Mar 2008

  Superannuation Consultant and Manager

  I lead a team, where I was involved in recruiting, team coaching, guidance to empower team members. Lead in the administration in office closures and transfer of superannuation funds to other administration providers. I was in specialist in the administration of members super accounts ranging from 20-30k members. I undertook annual reviews accumulative and defined benefits funds, Death & Total & Permanent Disability products. Collaboration with members, senior staff, CEOs, Fund Trustees, human resources and consultants. Show less

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  NSW Civil And Administrative Tribunal

  Jun 2008 - Mar 2009

  Customer Service Officer

  Application processing, issuing of Tribunal orders, warrants, certified money orders, files hearing preparation, court attendant.

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  Dust Diseases board

  Mar 2009 - May 2009

  Customer Service Officer

  Administration of records management through TRIM and application assessments of Workers' Compensation claims under the Dust Disease Act 1942.

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  SGCH

  May 2016 - Jan 2017

  Income Recovery Officer

  As Income Recovery Office I was responsible in assisting tenants in maintaining the Residential Tenancy Agreement, working proactively with tenants to help ensure they pay their rent and other charges owed. The role undertook activities to ensure tenancies were sustained including attending The NSW Civil and Administrative Tribunal (NCAT) where matters were escalated.

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  SGCH

  Apr 2017 - Dec 2017

  Leasehold Acquisition Support Officer

  Providing support to the Leasehold Acquisition Manager in acquiring new privately leased properties while liaising and negotiate with tenants, real estate agents, private landlords and other relevant stakeholders (internal and external). Including making applications to the NSW Civil and Administrative Tribunal (NCAT) where matters were escalated.

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  SGCH

  Sept 2018 - Feb 2019

  Provide effective and efficient customer support and office administration and business related support across the Customers & Communities division of SGCH. Team include Tenancy Management, Pathways Assessment, Income Recovery, Repair, Rents Review, Support Coordination Teams. As a great Business Support Officer, I am responsible for tenant scheduling, lease pack preparations, mailouts, reception relief and much more. In more role is it paramount that the customers needs come first and outcomes are met. Show less

  • Business Support Officer

    Aug 2018 - Feb 2019

  • Rent Review Officer

    Sept 2018 - Jan 2019
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  SGCH

  Sept 2019 - Jul 2021

  As a Repairs and Maintenance Officer I deliver services to customers on a daily basis by arranging repairs to their properties.I work collaboratively with internal and external stakeholders such as contractors, builders, government, real estate agents and support agencies, where required, to facilitate attendance by contractors in a timely manner in accordance with policies and procedures.I am responsible for the end-to-end repair process from receiving a work request, raising work orders to contractors through to following up works done. Show less

  • Repairs and Maintenance Officer

    Jan 2021 - Jul 2021

  • Housing Pathways Officer (Pathways and Allocations)

    Sept 2019 - Dec 2020
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  SGCH

  Jul 2022 - now

  As a Repairs and Maintenance Officer I deliver services to customers on a daily basis by arranging repairs to their properties.I work collaboratively with internal and external stakeholders such as contractors, builders, government, real estate agents and support agencies, where required, to facilitate attendance by contractors in a timely manner in accordance with policies and procedures.I am responsible for the end-to-end repair process from receiving a work request, raising work orders to contractors through to following up works done. Show less

  • Health Safety and Wellbeing Coordinator

    Nov 2023 - now

  • Repairs and Maintenance Officer

    Sept 2009 - now

  • Customer Care Hub Consultant

    Jul 2021 - Nov 2023

  • Rent Assessment Officer

    Sept 2022 - Dec 2022

  • Leasehold Assistant Officer

    Jul 2022 - Sept 2022