Mandeep Kaur

Experience

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  Onset Technologies LLC

  Jul 2017 - Nov 2017

  Data Entry Operator

  ✔️Entered customer and accounts data by inputting text based and numerical information from source documents, maintaining 98% accuracy consistently.✔️ Compiled, verified accuracy and sorted information based on priorities to prepare source data for computer entry. This helped to improve the efficiency of high priority tasks by 25%.✔️ Conducted comprehensive data review to identify anomalies, deficiencies and errors and introduced data verification templates, improving error detection capability. Show less

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  Concentrix

  Dec 2017 - May 2018

  Customer Service Associate

  ✔️ Handled over 60 calls per day and was recognised for providing exceptional customer service adhering to relevant standards and improving customer satisfaction scores by 15%.✔️ Generated sales orders, return claims and developed data-driven reports using Microsoft Excel which helped to reduce bottlenecks between cross-functional teams.✔️ Coached junior members and new starters on best practices, continuous improvement and new ways of working to promote a culture of creativity.

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  McDonald's

  Dec 2019 - Aug 2022

  Shift Supervisor

  ✔️ Developed comprehensive reports through advanced Microsoft Excel to review and monitor order deliveries, stock usage and inventory control procedures, improving stock forecast accuracy by 5% and 10% reduced food wastage.✔️ Managed 60-70 average 1st level IT support incidents per day across 3 different restaurants and logged, prioritised and escalated tickets through the ServiceNow incident management platform. Recognised for maintaining a service level of 95% or higher.✔️ Won award for the "Customer service representative of the year 2020" in recognition for the leadership, customer service and process improvement capabilities demonstrated to deliver value.✔️ Implemented customer service goals, performance metrics and coached team members on best practices, efficiency improvement techniques and organisational skills which resulted in achieving KPI's and improve customer satisfaction scores by 8% within 3 months. Show less

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  Federation University Australia

  Aug 2020 - Nov 2020

  Data Analyst - Academic

  ✔️ Collected data from various sources and conducted a comprehensive analysis of Australian Rainforests and their Ecosystem, to evaluate and understand the impact caused by natural disasters by states.✔️ Conducted comprehensive quality checks on data sources and introduced data validation, standardisation and cleansing processes which improved overall data accuracy by 15%.✔️ Ran advanced Python scripts to visualise data and developed interactive dashboards using Power BI, providing data-driven insights which helped to improve transparency.✔️ Conducted comparative analysis of the different types of plants and habitats found in Australian rainforests and produced visual dashboards using Tableau and Power BI to present actionable insights on proactive measures to mitigate the impact of disasters. Show less

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  Ebizz digi

  Nov 2021 - May 2022

  Digital Marketing Manager
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  MVP Studio

  May 2022 - Jan 2023

  BI/ Data Analyst
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  Audika Australia

  Aug 2022 - Jan 2023

  Customer Service Representative
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  South Australia Police

  Jan 2023 - now

  • Intelligence and Reporting Analyst

    Dec 2023 - now

  • AS03 IT SUPPORT OFFICER

    Jul 2023 - Dec 2023

  • Expiation Notice officer

    Jan 2023 - Jun 2023