Youssef Dababneh

Experience

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  Loyalty Support Services (LSS)

  Apr 2019 - Mar 2022

  Cost Accountant

  Duties and Responsibilities1- Make sure that everything works well 2- drivers overtime3- drivers vacations4- set the work schedule5- sending and following emails 6- check the cars and busses conditions 7- all the work is done by Excel and Microsoft office applications

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  National Paints Factories Co. LTD.

  Jul 2021 - Dec 2023

  Store Incharge
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  INVESTBANK - Jordan

  Jun 2022 - now

  Relationship Banker

  1- Ensure all client queries and service issues are resolved in a timely and satisfactory manner to decrease the number of complaints.2- Increase/improve number of active merchants.3- Answering merchants questions and investigating account and POS errors and help customers resolve account problems.4- Assist the clients to decide what product or service would be suitable for his needs.5- Identify cross-sell opportunities during customer interaction such as credit Cards.6- Consistently deliver quality service to our customers to achieve total customersatisfaction.7- Solicit customers’ feedback and identify problem trends for improvement actions.8- Assisting customers with their enquiries, escalate/ re-direct problems when appropriate.9- Understanding of customer needs and provide the service correctly and completely the first time as well as to gain customer loyalty.10- Site visits to the merchant to making sure that they using our POS and they didn’t have any problem.11- Request sales invoices for high value transactions made on the point-of-sale device to ensure they are legitimate commercial transactions.12- Request the merchant's sales invoices to respond to dispute requests made by the cardholder through the point-of-sale device. Show less