Prince Kapoor

Experience

• 

  Hyundai Dealer

  Jul 2010 - Nov 2012

  Assistant Service Manager

  Ensure dealer operations as per norms and providing quality after sales service to customers Assessment of Dealer service quality index audit with action plans Increase dealer's profitability by service schemes Monitor and analyze repeat jobs, customer complaint and its action plan Ensures harmonious working environment by constant interaction with staff Motivate, develop, organizes and lead the team of after sales personnel's to achieve aspects Service marketing to increase Company's parts sale and high customer retention. Show less

• 

  One Up Motors India Pvt. Ltd.

  Dec 2012 - Apr 2014

  Assistant Service Manager

   Ensure dealer operations as per norms and providing quality after sales service to customers Assessment of Dealer service quality index audit with action plans Increase dealer's profitability by service schemes Monitor and analyze repeat jobs, customer complaint and its action plan Ensures harmonious working environment by constant interaction with staff Motivate, develop, organizes and lead the team of after sales personnel's to achieve aspects Service marketing to increase Company's parts sale and high customer retention Show less

• 

  Mahindra First Choice Services Ltd.

  Apr 2014 - Feb 2015

  Service Engineer

   Total responsibility of mechanic workshop. Morning meeting. Assessment of manpower for same day specially SA, Mechanic washing boys. Repeat job analysis (5 why). Washing Audit - 5 vehicles in a day. One job card analysis for estimate variation along with service advisor. Asking about the pending complaints & status from CCM. Auditing the job card & Performa invoice. Explanation of circular & Bulletins to concern people in workshop (With trainer). Checking the condition of shuttle service & loaner car on daily basis. Getting & completing of monthly targets Show less

• 

  Hero Electric Vehicle Pvt. Ltd.

  Feb 2015 - Dec 2015

  Area Service Engineer

   Diagnosing defects and logging it into the system and conducting necessary repairs. Escalating the complaint/query to the higher authority in case it cannot be resolved at his/her end. Imparting technical training to dealers/mechanics on repairs and maintenance. Implementing Service systems activity. Delivering and validating solutions to dealer requests and issues . Expanding and upgrading dealer network and providing service infrastructure as per norms and carry out service audits of the dealers. Guiding dealer person performance monitoring and business development and ensuring that they comply with the service system e.g.: filling of PDI (Pre delivery inspection) etc. Training the dealer personnel and mechanics on the repair procedures and on how to interact with the customer. Preparing and submitting applicable field service documentation in a complete, accurate and timely manner as directed. This includes but is not limited to, field service reports, expense reports and service checklists. Show less

• 

  Kinetic Green Energy Pvt.Ltd.

  Dec 2015 - now

  Area Service Engineer

   Developed dealer network in required territory. Trained dealers person to improve & devlop his personal & behavioral skill . Taking feedback from dealer end and send to H.O for further improvement. Taking RTO approval for riding vehicle in U.P.& U.K Responsible for Increase of after sales service and thereby increased customer market share. Improve customer satisfaction levels across service touch points-Ensure prompt, polite and efficient contact with potential and existing customers. Responsible for workshop loading and achieving defined targets by number of job orders and service volumes. Drive implementation of service excellence initiatives across all dealers and periodically report progress Plan and implement service related initiatives to increase post warranty service market share Monitor dealer performance (on service issues) on a regular basis to ensure maintenance of standards Implement corrective initiatives to improve performance on service standard . Show less