Eric Kiser

Experience

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  Original Perry's

  Mar 2000 - Jul 2002

  Cashier/Busboy

  Money ManagementCustomer ServiceJanitorial Duties

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  US Navy

  Jun 2002 - Jan 2008

  Cryptologic Technician Technical

  • Worked with highly classified and technical material in support of national security. Possess inactive TS/SCI Government issued security clearance.• Provided electronic intelligence support to commands throughout the Atlantic, North Atlantic, Mediterranean and Arabian Gulf regions. • Tracked surface and airborne targets of interest and determine defensive maneuvers and tactics in case of attack.• Operated electronic detection and deception systems.• Operated ship and space based electronic receivers, signal modifiers, digital recording devices and associated peripherals in collection of airborne, shipborne, and land-based radar signals.• Performed in-depth technical analysis of radar signals/systems to produce technical reports and briefs for operational facilities in the United States, Hawaii, Japan, Spain, Great Britain, Australia, and various remote sites throughout the world. • Created and maintained technical databases used by local and national level agencies. Show less

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  Ricoh Americas Corporation

  May 2008 - Sept 2017

  Responsible for the daily support of site specific network and workstation printers; including printer maintenance and relocation between sites.Acts as a strategic member of the IT Enterprise Operations team and provides hardware and software procurement, charge back, asset audit function with vendors and clients.Tasked with first response trouble calls for onsite networked multifunction devices, (i.e. network connection errors, and replacement of damaged and broken parts).Train clients on the proper use and functionality of their new equipment, which allow them to fully utilize their equipment for all their professional needs. Show less

  • Printer Support Specialist

    Jun 2011 - Sept 2017

  • Customer Service Representative

    May 2008 - Jun 2011
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  Bell Techlogix, Inc.

  Sept 2017 - now

  • Collect, analyze, and report on the performance data of multiple accounts based on their established Statement of Work (SOW). Which include all established Service Level Agreements (SLA) and Operating Level Agreements (OLA) that have been defined in the scope of work for products, services, and deliverables as per government contract. • Performed Root Cause Analysis (RCA) of performance data of key systems/IT services to determine where short fall has occurred for any deficient SLA achievements.• Served as advisor for Service Delivery Managers (SDM) and site Directors in developing and updating all necessary processes and reporting to keep contracts compliant with scope of SOW and within governmental contracting standards.• Provide ad-hoc analyses with interpretation, contributing to the development of hypotheses and needed actions for any service outage and interruptions. Show less • Manages a team of 6 equipment deployment members and 2 imaging team members, which are responsible for the imaging, distribution and setup of both refreshed and newly purchased desktop assets.• Interfaces with client’s services and management departments in the successful coordination and implementation of new software updated, and application installations.• Coordinates all Special projects involved IMAC&D• Responsible for the creation, and distribution of all deployment schedules, that allow for the proper communication of deadlines to teams, and the recording of the delivery outcome.• Responsible for process creation and training, and keeps upper management and clients updated on team performance. Show less Was lead on an upgrade project to upgrade end users desktop and laptop assets from Windows 7 Operating system to Windows 10 Operating system in order to maintain appropriate level application security to operate in a DOD envirment. Which included, discovery of target OS's on the network. Coordinating with others teams for the collection of user data so a appropriate schedule of upgrades could be created.Overhauled the asset deployment process with the creation of new team assignment schedules.Helped coordinate the daily activities of the 6 member deployment team, and the 2 member imaging team. Show less

  • Technical Data Analyst

    Aug 2020 - now

  • Field Service Supervisor

    Jan 2020 - Aug 2022

  • Refresh Deployment Team Lead

    Feb 2018 - Jan 2020

  • Refresh Deployment Imaging Tech

    Sept 2017 - Feb 2018