Mike Batongbacal

Experience

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  TBS Marketing

  Oct 1992 - Feb 1993

  Software Sales Consultant

  • Applied knowledge of PC Systems and software to consult with K-12 educators responsible for computer curriculum.• Recommended software that would best suit the needs of their respective campuses.

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  William Stucky & Associates, Inc.

  Mar 1993 - Apr 1996

  Software Engineer

  • Worked for a leading software company that developed enterprise-level custom loan management systems for financial companies.• Managed custom modifications of the WSA loan portfolio management system for DOS and Windows. Worked closely with System Administrators and end-users to customize software for their specific needs. Provided end-users with phone technical support.• Promoted to Project Leader in the development of a client-server database management system running under Windows NT. As project lead, mentored a team in the development of a 2-tiered client/server loan management system running under Windows NT and SQL Server 4.2. Made extensive use of Visual Basic, ODBC, and the Windows API in the development of the loan management system. Show less

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  AC Nielsen

  May 1996 - Mar 1999

  Professional Services Consultant

  • As a consultant for the retail services division of A.C. Nielsen, provided technical consulting expertise to A.C. Nielsen clients all over the United States.• Active in all aspects of software development including proposal drafting, envisioning and scoping, requirements documentation, application coding, implementation, and end-user training.• Extensive use of Visual Basic in developing enterprise-wide applications using OLAP technology, developing front-ends to data-marts and data-warehouses.• Experienced in managing multiple projects and coordinating with customers, sales/marketing personnel, and project partners during the course of a project life-cycle.• Managed and developed a DBMS software application, using Visual Basic, ODBC, OLE Automation and Windows API, to facilitate data integration among various software products. Show less

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  Magenic Technologies

  Jan 1999 - Jan 2003

  • Led the Magenic Bay Area office's efforts in driving business from a technology perspective. Actively involved in Magenic's pre-sales efforts, building and maintaining partner relationships, and delivery decisions from the allocation of appropriate resources to the selection and ongoing development of consultants.• Highly involved with building relationships with prospective clients. Experience in strategic planning, risk analysis, and business justification of potential projects.• Have additionally taken on the role of technology evangelist, delivering presentations to both technical and business decision makers.• In addition to the Practice Lead role, have also been involved in a number of consulting projects as a Principal Consultant for Magenic. Show less Worked on a number of key engagements including:• Employment Development Department - Played a major consulting role on the "eApply4UI" project, a web application that would allow California residents to apply for unemployment online. Provided technology guidance to a team of 10+ developers - leading the architecture effort, training the staff on .NET. Delivered several weeklong custom .NET training courses for the project team. My knowledge and experience with .NET had a significant impact on the overall success of the project.• Office of Statewide Health Planning and Development - Provided technology guidance in .NET development for the state agency's ALIRTS system, allowing health agencies to submit compliance reports online. Provided .NET training, covering such topics as ASP.NET, VB.NET, and ADO.NET.• Top Claims - As a technical lead on a large project, I managed a team of 5 developers, gathered requirements, interfaced with customers, and developed the project plan. Gave the team day-to-day technical direction, and provided architectural vision and guidance.• Guidant Corporation - Provided high-level architectural guidance in the development of a high-performance intranet application. Conducted a architectural reviews and proposed changes to the system and development process.• Applied Materials - Implemented a B2B e-commerce portal using Site Server 3.0. Worked on providing a vision and scope for the project, and conducted knowledge transfer sessions to ensure continuity when the system was finished.• Granite Rock - Was the architect and lead developer on a complex point-of-sale system. Worked with the customer to identify the system requirements, develop a project plan, and system architecture. The system was architected as a multi-tiered and asynchronous client/server system. The solution’s additional challenges lay in the complexity of the hardware devices using a variety of protocols. Show less

  • Practice Lead

    Jun 2000 - Jan 2003

  • Principal Consultant

    Jan 1999 - Jan 2003
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  Microsoft

  Feb 2003 - May 2015

  • Was promoted to Senior Level ADM in September, 2012. As a Sr. Application Development Manager (ADM) with Microsoft Services Premier Developer organization, I managed the Premier Support for Partners (PSfP) service offering for a strategic Tier 1 accounts such as Cisco Systems and Ericsson Mediaroom.• Successfully managed and grew the Cisco PSfP agreement into a million-dollar business with a customer satisfaction rating improvement from 43% to 100% Top Box score.• Responsible for maintaining a direct and strong business relationship with my customers, with a specific focus on uncovering and delivering engagements that positively impact their product development efforts and strategic market positioning.• Helped pioneer the ADM/Consultant partnership initiative that served to provide maximum return on my customer’s services investment leading to a significant improvement in CPE (Customer & Partner Experience) feedback.• As a Sr. ADM in the organization, I am also involved in the Delivery Excellence efforts of our organization. My primary focus has been to drive Quality Assurance improvements in the area of Service Delivery Planning, Service Review processes, Customer Satisfaction, and Critical Situation management. Show less • Served as a Sr. Technical Account Manager (TAM) with the US Enterprise Services – ISV Partner Division. As a TAM, my goal is to facilitate the successful implementation of the Microsoft development platform into our ISV (Independent Software Vendor) customers’ products and services. Responsibilities included service management, problem resolution support, proactive consulting and workshops, and online information resources.• Managed key ISV partnerships at various levels in the organization. Partners included Oracle, Aspect Software, Good Technology, Irdeto, and Intuit PayCycle.• As a Sr. TAM in the organization, I helped establish the delivery organization’s involvement in technical pre-sales efforts to gain new customers and grow existing ones.• Instrumental in helping Microsoft’s customer and partner account teams identify, pursue, and close strategic business development opportunities while continually driving add-on business within existing projects. Show less • As a Sr. Application Development Consultant (ADC) with the US Enterprise Services – ISV Partner Division, I served as the Microsoft technical point of contact throughout our partners’ product development lifecycle – advising and consulting on their use of Microsoft technologies in current and future products and applications.• Leveraged both broad and deep technology knowledge to architect solutions by mapping our customers’ business problem to an end-to-end technology solution. • Demonstrated ability to engage with senior level technology decision makers to discuss issues and opportunities related to agility, business value, and ROI. Show less • As the Industry Solutions Group DSS, my mission was to make .NET real to our customers by driving MSDN and Developer Tools revenue in the vertical industries through engagements with the enterprise developers and business decision makers.• Managed the West Region’s opportunity pipeline for developer tools.• Responsible for managing over $5,000,000 in developer tools revenue for the various vertical industries in the West Region.• Work with the sales directors and the account teams in my region to do direct proactive sales engagement in their accounts. Show less

  • Sr. Application Development Manager

    Sept 2012 - May 2015

  • Sr. Technical Account Manager

    May 2006 - Sept 2012

  • Sr. Application Development Consultant

    Jun 2004 - May 2006

  • Developer Solution Specialist

    Feb 2003 - Jun 2004
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  Workday

  Jun 2015 - Dec 2015

  Business Development Manager

  Responsible for selling Workday’s consulting and other professional services. Primary areas of responsibility include managing relationships with strategic accounts, facilitating efforts with Workday's implementation partners, managing proposal efforts and services scoping for Workday deployments, assisting clients with setting objectives, identifying successful deployment strategies, and realizing value in their Workday solutions.• Led the sales of Workday Professional Services in the Western region through both Workday’s extensive partner ecosystem as well as Workday’s internal consulting organization.• Responsible for selling Workday’s consulting and other professional services. Primary areas of responsibility include managing relationships with strategic accounts, facilitating efforts with Workday's implementation partners, managing proposal efforts and services scoping for Workday deployments, assisting clients with setting objectives, identifying successful deployment strategies, and realizing value in their Workday solutions.• Responsible for managing Workday’s existing customer install base and identifying opportunities to extend Workday’s portfolio of services.• Evangelized the Workday development lifecycle and promoted Workday’s unique differentiators from a Professional Services perspective including deployment, customer experience and usability. Show less

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  Microsoft

  Jan 2016 - now

  As a Customer Success Account Manager, I am responsible for customer success through the management of program deliveries and strong customer relationships. My prevailing business priority is the customers’ successful adoption and productive use of Microsoft's cloud technologies. I work front and center with my customer supporting their digital journey and empowering them to achieve more!Key Accountabilities include:- Fulfill Support contract obligations by driving quality planning and delivery of Support services to realize customer business outcomes and overall experience with Microsoft solutions.- Partner with the customer and Account Team to prioritize and plan customer engagements and programs across cloud and on-premise workloads.- Define outcomes to improve the health, performance, and business capabilities of the prioritized workloads to drive customer value realization.- Orchestration, customer sponsor management, and stakeholder communication of prioritized engagements and programs.- Track, escalate, and plan for the remediation of technical blockers and provide engineering feedback to further our product and solutions as appropriate. Show less Sr. Customer Engineer (Application Development Manager) at Microsoft:• Facilitated technology modernization efforts for a key Microsoft global partner/customer. This was one of the driving factors for proactive engagement growth in their support agreement.• Spearheaded Azure DevOps adoption efforts companywide for one of my key global customers. I assisted them during the evaluation of this platform and in the deployment of the product across their development teams.• Helped make the Azure platform a key component in my customer's product strategy - which has become a differentiating factor in their industry. • As a Sr. ADM in the organization, I have also actively pursued Developer Support opportunities as part of the ADM presales team. I partnered with TAM’s (Technical Account Managers) in surfacing leads, scoping out the technical needs, and meeting with prospective customers to help them realize the value of Developer Support. Show less

  • Customer Success Account Manager

    Jan 2021 - now

  • Senior Customer Engineer

    Jan 2016 - Jan 2021