Andrew Acuna

Experience

• 

  Rydex Investments

  Nov 2000 - Nov 2002

  Senior Coldfusion Developer
• 

  Planned Systems International

  Nov 2002 - now

  Chief Information Officer

  Planned Systems International Inc. / Columbia, MD2002–PresentChief Information Officer, 2021–Present | VP of Technology Management, 2019–2021 | Director of Technology Management, 2017–2019 | Technical Services Manager, 2008–2017 | Application Developer, 2002–2008Recruited as application developer in early stages of company. Promoted throughout tenure due to leadership aspirations, as company grew from 300 to 2,000 employees. Develop and maintain applications. Participate in strategic planning and budgeting for organization, as well as continue hands-on daily operations. Oversee Microsoft 365 enterprise administration, Azure AD management, ColdFusion, HTML, Javascript and Powershell application development, Microsoft Teams and Enterprise Voice and MTR management, SQL Server administration, and Microsoft Power Platform application development. Anticipate and maintain vision for future technology needs and recommend strategies, priorities, and projects that best achieve strategic goals and objectives. • Collaborated with CFO for annual budget to produce organizational financials and provide input regarding financial process improvement. Used self-designed system to determine granular information on categorical expenses, report on variances, and accurately correct for overspending and cost savings.• Improved trainers’ education and outreach within company through establishment and chairing of Technology Advocacy Group (TAG). Increased engagement and participation from employees, and now supports 2,500 end users.• Oversaw service delivery, and carried out help desk survey post-engagement process to receive customer feedback: Achieved 95%+ on-time resolution of customer queries, scored 4.9 out of 5 CSAT, received 9.6 out of 10 component scores.SKILLS System ImplementationLeadership Development Microsoft Service AdoptionStrategic Business PlanningLicensing & Vendor RelationsMicrosoft Enterprise Administration Show less