Olivier Franchesquin

Experience

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  Seafoodia

  Jan 2004 - Aug 2008

  In Charge of Telecom, Network and ERP services, I manage developers and network administrators.Responsibilities:- Manage staffing, training, workload planning, supervision and evaluation of department staff.- Develop, justify and manage department budget. - Define and control quality and security chart- Design and coordinate activities related to internal ERP developments and upgrades.- Coordinate Network administration and improvement for local and foreign offices.- Manage creation of Globalexport software Show less

  • IT Director

    Aug 2006 - Aug 2008

  • Analyst programmer

    Jan 2004 - Aug 2006
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  CMA CGM

  Sept 2008 - Sept 2009

  Project Development Manager

  Consultant for Philae I worked as Project manager/Business Analyst for CMA CGM Systems on Invoice module of CMA CGM's ERP.- Analyse requirement of the company's business teams- Write technical specification and coordination of outsourced development team in Dubai and India- Project follow up and final validation before delivery

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  Easiware

  Oct 2009 - Aug 2021

  ▪Organisation, structuration of support team level 1 and 2 & incident management▪Recruiting and management of Outsourced technical dev team ▪Integration Partners support & training▪Sales team support for technical and software architecture Leading the implementation and development of the Customer support unit▪ Recruiting people and building team process based on customer expectation and SLA▪ Account management and upsell▪ TMA follow-up for key account Building and structuring a team, consistently managing resources and utilization above revenue goals ▪ Managing professional services practice ▪ Recruiting, managing and retaining talented functional and technical consultantsLeading the implementation and development of the professional services organization▪ Developing and closing new sales opportunities with sales team

  • Operation Director

    Jan 2019 - Aug 2021

  • Customer Experience Director

    Jan 2013 - Jan 2019

  • Professional Services Director

    Oct 2009 - Jan 2013
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  IKKI Conseil

  Oct 2021 - now

  Founder

  IKKI Conseil est une société française de conseil et d'intégration de CRM No Code. Nous sommes spécialisés dans la Gestion de la Relation Client et partenaire intégrateur certifié de la plateforme Creatio.

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  CustUp

  Jan 2022 - now

  Consultant en digitalisation de la Relation Client

  CustUp est un cabinet conseil spécialisé en Relation Clients et Performance Commerciale.Comme directeur de mission, j'interviens sur les sujets suivants : ▪Accompagnement à l'amélioration de la relation Clients (audit, plan d'amélioration, etc.),▪ Diagnostic CRM, SI,▪ Aide à la sélection de solutions les plus adaptées aux enjeux métiers.

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  Le Petit Biz

  Jun 2022 - now

  Co-Founder

  Création et gestion de concept stores en ligne