Robin Huhn

Experience

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  JPMorgan Chase

  Jan 2003 - Aug 2012

  VP Retail Mortgage Originations & Operations Manager

  VP Sr Operations Manager - Troy, MIDirected VA operational team of 40 direct reports as part of a corporate initiative, delivering customer satisfaction scores exceeding national average with highest employee satisfaction and lowest overall attrition rate. Developed pipeline management tools, management reports, incentive planning, production forecasting models.VP Financial Analyst & Project Manager III - Columbus, OHDesigned Excel based budge and forecast models, delivered forecasting recap weekly for CEO, CAO, OCC and Board of Directors review. Created business development database for sales activity of 200 Mortgage Consultants servicing 1,400 branches nationwide. Determined gaps in forecasting to meet projected goals. Trained and coordinated 25 Sales leads with 3,500 Real Estate agents nationwide. Hosted roll out seminars in key markets resulting in production growth up 600% Q1 to Q2, surpassing year-end goals by Q3. Head of REO sales initiative with 46,000 combined assets. Led FHA initiative to increase market share developing national training and marketing materials contributing to a 15% FHA overall market share increase.AVP Assistant National Sales Manager - Diamond Bar, CAManaged 5 Support Specialists dedicated to business development, marketing and training. Facilitated authoring of national sales management handbook. Orchestrated on boarding of 1,500 sales positions and 40 new branches nationwide. Partnered with national loan fulfillment centers as acting liaison to rehabilitate fractured sales and operations relationships through objective mediation, file flow process improvement, policy and procedure implementation and accountability management.Account Executive - Columbus, OHCreated Excel based model for borrower data collection adopted nationwide. Developed loan servicing referral partnership program. Created referral tracking and feedback reports. Awarded Retail All Star for originations. Show less

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  Cole Taylor Bank

  Sept 2012 - Sept 2013

  VP Registration & Compliance Manager

  • Managed the production, training, development and performance of 18 compliance coordinators including two Sr. Coordinators and one Team Lead.• Responsible for national wholesale and retail new file registration and change request processing, maintaining compliance with state and federal compliance regulations including RESPA and TILA.• Delivered 75% reduction in registration turn time within 30 days of hire through process flow analysis and engineering, employee incentive restructuring and daily production monitoring and accountability.• Designed Excel based production tool and process flow that resulted in an 80% improvement in initial file acceptance rate and a significant increase in reported customer satisfaction and retention.• Developed, delivered and managed a comprehensive national Retail compliance review process that led to a 90% reduction in retail related compliance violation and fulfillment cures. Show less

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  Consumers Energy

  Mar 2014 - now

  Provide analytic and strategic support, including project management for Supply Chain’s Strategic Sourcing & Projects group delivering advanced analytics, innovative solution strategies, and strategic support. Project lead as well as the designated Senior Management representative on corporate initiatives.• Support the planning, business analysis and execution of various operational and strategic supply chain initiatives.• Provide detailed business process analysis and create innovative strategies to achieve best in class performance and value to our clients.• Support business plan deployment through metric development, analysis and detailed action plans, with responsibility to lead projects requiring communication plans and change management both within and outside of supply chain.• Utilize effective communication and presentation skills to deliver project updates to stakeholders, including senior management.• Completing tasks performed independent of detailed guidance and instruction beyond an articulation of the end state goal. Show less

  • Performance Manager - Governance, Performance & Systems

    Apr 2020 - now

  • Senior Business Support Consultant II

    Mar 2017 - Apr 2020

  • Supply Chain Project Analyst - Senior Business Support Consultant I

    Mar 2014 - Mar 2017