Mioma Burgwin

Experience

• 

  Centel Information Systems

  Jan 1983 - Jun 1989

  Regional Secretary

  Provided secretarial and administrative support to the Eastern Regional and Local Area Managers.

• 

  Katz, Frome, Slan & Bleeker

  Jun 1989 - Aug 1990

  Legal Secretary

  Legal Secretary in corporate division.

• 

  BDM International

  Jan 1990 - Jan 1993

  Secretary

  Provided secretarial and administrative support

• 

  Ebon Research

  Jan 1993 - Jan 1995

  Database Administrator

  Provided database administration, software and hardware support for NIH/VRCC in Bethesda, MD

• 

  R.O. W. Sciences

  Jan 1995 - Jan 1996

  Database Administrator/Network Administrator

  Provided database and network administration for NIH/NEI offices in Bethesda, MD.

• 

  Sytel, Inc.

  Jan 1996 - Jan 1997

  Computer Analyst

  Provided desktop and networking support to the Department of Commerce, Economic Development Administration in Washington, DC

• 

  Alcoa

  Aug 1997 - Jan 2001

  Provided database administration and metrics reports Provided Help Desk and Desktop support for internal and external customers.

  • Database Analyst/Administrator

    Jan 1999 - Jan 2001

  • Computer Anaylst

    Aug 1997 - Jan 1999
• 

  Federal Reserve Bank of Richmond

  Jul 2001 - now

  Manage the daily operations of Change Management, Configuration Management, ITSM Local Management, and designing/maintaining our Local IT Service Catalog. Desktop management support. Provided software scripting, SQL Database administration, Metrics and analytical reporting, knowledge management. Provided help desk and deskside support

  • Information Technology Analyst Advanced

    Nov 2019 - now

  • Computing Services Manager

    Feb 2010 - Nov 2019

  • Client Support Analyst

    Jul 2007 - Feb 2010

  • Computer Analyst

    Jul 2001 - Jul 2007