Gowtham R

Experience

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  Prodapt

  Oct 2020 - Sept 2024

  Software Engineer

  With extensive experience as a Software Engineer in mobile, I've significantly contributed to application support in Telecom, CRM,Amdocs, Ericsson and PROD environments. My expertise spans mobile provisioning, call routing, and Mobile Number Portability (MNP), supported by deep knowledge of various technologies and tools.- Telecom and Mobile Applications Specialization: Expert support and strategic solutions in telecom, impacting Telecom, CRM,Amdocs, Ericsson and PROD environments- Advanced Technical Skills: Proficiency in a range of technologies and tools for effective mobile application maintenance and troubleshooting.- Strategic Problem-Solving: Known for developing preventive solutions to complex technical issues, ensuring system robustness.- Commitment to Excellence: Proven track record in delivering exceptional service and technical proficiency, driving excellence in mobile domain.- Team Management: Managed and lead co-engineers across software and production support in telecom, excelling in incident managementand customer service.- Leadership & Collaboration: Led teams in resolving Tier I/II issues and enhancing system reliability.Specializing in Incident Management, Problem Management and Service Delivery Management.- Strong ownership attitude and a perfectionist mindset to consistently produce extraordinary results.Hands-on expertise with:- Ericsson- Linux- Staging Server- Amdocs componentsIncident Management:- Expert in identifying, prioritizing, and resolving incidents to minimize service disruptions and ensure business continuity.- Coordinated with cross-functional teams to address and resolve critical incidents efficiently.- Conducted root cause analysis to prevent future incidents.- Maintained detailed incident records and prepared comprehensive reports to inform stakeholders of incident status and resolutions.- Proven ability to collaborate with cross-functional teams to implement application designs that meet customer needs. Show less

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  Comcast

  Sept 2024 - now

  Incident Manager