Sandeep Pandey

Experience

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  Educational Institution

  Jul 2005 - Jan 2007

  Software engineer
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  Nucleus software exports limited

  Feb 2007 - Dec 2009

  Senior software engineer
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  Fiserv

  Dec 2009 - Jul 2012

  Senior system analyst
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  Tata Consultancy Services

  Jul 2012 - now

  • understand business requirements and provide technical solutions mapping customer needs.• overseeing day to day operational activities performed by it support teams. • propose new initiatives for customer service improvement. • responsible for incident and problem management ensuring sla/olas are met.• participate in client service review meetings and discuss service performance reports, quality, and processes.• work closely with different project teams to transition new services to steady state support.• stakeholder engagement.• managing l2 /l3 support teams.• relationship management with 3rd party vendor.• escalation management for it support teams.• identify and implement process standardization and automation opportunities.• client reporting and support data analysis. show less