Brian Joyce

Experience

• 

  Sherwin Williams

  Jan 2003 - Jan 2006

  Sales Service Representative

  Oversaw 40+ stores within the local territory spanning four accounts. Conducted training classes on departmental procedures, customer engagement, and product knowledge.Increased overall sales with a key retail account by 17%, and consistently a top performer in increasing the balance of sale of an exclusive brand.

• 

  ICI Paints

  Jan 2006 - Jun 2007

  Outside Sales Representative

  Outside sales position for paint and related items. I supervised a territory with over 80 accounts, and added over 35 new accounts. Territory included casinos, contractors, and national accounts.Achieved 16 consecutive months of double digit sales growth over prior years' sales, and increased annual sales by 32% including an increase in overall margin and profitability,

• 

  Alliance Payment Systems

  Jul 2007 - Sept 2008

  Account Executive

  Provided credit card processing telemarketing, sales and service support.Built and fostered rapport with clients and increased profit margin by 12%, through sales and product up-sells. Placed 20-25 sales/service calls per day.

• 

  ReachLocal

  Oct 2008 - now

  As a Client Success Lead, I am currently managing an annual book of $4 million and 90-100+ clients.My primary responsibilities include:• Training and onboarding new hires• Ongoing mentorship, support and assistance for fellow Client Success Managers• Assisting with managerial projects• Setup and managing pay per click, display, Facebook, chat and SEO campaigns• Managing client expectations, proactively troubleshooting advertising campaigns, and conducting monthly calls and reporting• Incorporating the latest industry knowledge for Google Adwords, Bing Ads and Google Analytics Show less As a Client Success Manager, I am currently managing an annual book of $3 million+ and 80-90 clients.My primary responsibilities include:• Setup and managing pay per click, display, Facebook chat and SEO campaigns• Managing client expectations, proactively troubleshooting advertising campaigns, and conducting monthly calls and reporting• Incorporating the latest industry knowledge for Google Adwords, Bing Ads and Google Analytics • Maintaining an average monthly retention rate of 97.5%• Developing marketing strategies and recognizing opportunities to help our clients reach their business goals Show less Managing an annual book of 2.4 million in the San Francisco Bay Area. Advising our clients on how best to leverage current and emerging marketing solutions to meet their business needs. Collaborating with sales consultants to identify opportunities and effectively deliver on marketing solutions.Reviewing day to day campaign performance, assessing digital campaign trends, facilitating client advertising performance discussions, and identifying creative new advertising techniques to further the client’s digital marketing needs.Liaison between sales, support and publishers including Google and Yahoo/Bing in efforts to maximize client campaign performance. Show less Managing a territory primarily in the San Jose and San Francisco Bay Area in conjuction with a local Internet Marketing Consultant. Responsible for assessing current business needs and recommending an efficient product mix for the client. Daily operations include analyzing and troubleshooting campaigns, and recommending the best course of action. Responsible for managing a book of $1.2 million in annual revenue.Averaging a 93% account retention rate with a 30% increase in revenue year over year.Monthly communication with the clientele base including campaign updates, campaign analyzation, industry updates, and recommending opportunities to help businesses increase incoming leads.• Managing between 60-65 clients with between a 92-95% retention rate • Total annual revenue for existing clientele exceeds 1.5 million• Setup and managed pay per click, display, chat and SEO campaigns• Implemented Google Analytics and explained web site trends and opportunitiesGoogle AdWords Certified. Show less ReachLocal provides search engine marketing, web marketing and display advertising for small to medium sized business.My responsibilities as Client Services Consultant included being a media expert, assisting with sales operations, providing weekly office trainings on recent industry trends and being an overall subject matter expert.I tracked sales performance, assisted with sales forecasting, created detailed reports for the Office Manager, and communicated any updates to the sales staff while assisting with new hire on-boarding.Provided expert advice to clients and Sales Representatives in managing their search engine marketing and other digital media campaigns through reviewing key metrics for optimal performance. I also acted as a liaison between sales and support to facilitate solutions. I have been instrumental in growing the office revenue to over $500k through exceptional customer service in efforts to retain and expand the clientele base.Provided outstanding sales and product knowledge support to team, winning a national quarterly contest through significantly increasing monthly sales by $40,000. Show less

  • Client Success Manager Lead

    May 2022 - now

  • Senior Client Success Manager

    Mar 2018 - Apr 2022

  • Local Marketing Expert

    Mar 2017 - Mar 2018

  • Account Manager

    Sept 2014 - Mar 2017

  • Account Executive

    Sept 2013 - Sept 2014

  • Client Services Consultant

    Oct 2008 - Sept 2013