Erica Mick

Experience

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  Warren Willis UM Summer Camp

  May 2014 - Aug 2016

  Adult Volunteer Coordinator

  •Handled communication to 300 volunteers and 100 staff members to prepare them for leadership and events•Managed a budget of $62,000 to host volunteers and provide curriculum supplies•Promoted and branded programs to attract volunteers and increase recruitment

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  American Girl

  Oct 2014 - May 2016

  Server

  • Maximized customer experience through family-focused engagement and excellent customer service• Trained new staff members to be committed team members and participate in an environment of growth• Communicated customer needs with kitchen staff, host, and management

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  United Wesley Foundation

  Aug 2015 - Dec 2015

  Staff Intern

  • Engaged students at college campuses in Miami and empowered student leaders within the organization• Merged and redesigned the online presence of two organizations through email, social media, and podcasts• Publicized events and information through diverse outlets in order to reach a broad target market

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  Community Care Plan

  Aug 2016 - Feb 2017

  Provider Relations/IT Intern

  •Assisted in provider market research and local community development•Led intern team in a network validation project to improve data integrity and support provider relations•Participated in executive-level meetings to discuss overall business goals and strategic decisions

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  Breakthru Beverage Group

  Nov 2017 - Dec 2018

  Business Analyst

  •Served as a lead “storyteller” by translating data into compelling selling narratives to support sales managers in the field•Trained senior managers on new dashboards to improve efficiency •Stimulated sales through program communication and tracked successes and opportunities to suppliers

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  Inter-American School

  Jan 2019 - Oct 2019

  Computer Science Teacher

  •Supported students by communicating performance expectations and continuously providing feedback on progress•Cultivated a consistent vision for the computer science curriculum and created engaging lessons•Collaborated with faculty to create interdisciplinary lessons and support the use of technology in all subject areas

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  Royal Caribbean Group

  Sept 2021 - now

  Security Culture and Human Risk Mangement

  •Converting the human risk into a cybersecurity asset by educating users to become cyber-champions and threat reporters.•Translating information security messages into simplified communications for a global corporate audience of over 80,000 users.•Leading the adoption of new security tools through the creation of clear and strategic rollouts.•Collaborating with cross-functional teams to successfully coordinate and bring to life engaging events including workshops and interactive trainings. Show less