Claudine Touma

Experience

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  PAIN D'OR

  Jun 2007 - Jul 2008

  Pastry Sales

  As a pastry sales representative, I successfully marketed and sold avariety of bakery products and pastries. I ensured compliance withindustry regulations and food safety standards to maintain productquality and customer satisfaction.

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  Maysoun Restaurant

  Aug 2007 - Aug 2009

  Waitress

  As a waitress in a diverse restaurant, I efficiently served a wide range ofdishes and beverages to customers, ensuring prompt service andcustomer satisfaction. I developed strong communication, multitasking,and teamwork skills while working in a fast-paced environment.

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  LINA'S Paris

  Aug 2009 - Aug 2011

  As a Supervisor, I was responsible for overseeing daily operations,managing staff, and ensuring high-quality customer service. I delegatedtasks, trained new employees, and maintained a positive workenvironment. Additionally, I monitored inventory levels, handledcustomer inquiries, and ensured compliance with health and safetyregulations. As a barista, I expertly crafted a variety of coffee beverages, ensuringconsistent quality and customer satisfaction. I honed my skills in espresso preparation, latte art, and customer service while contributing to a positive and welcoming atmosphere.

  • Supervisor

    Feb 2010 - Aug 2011

  • Barista

    Aug 2009 - Feb 2010
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  CASPER & GAMBINI LTD

  Aug 2011 - Mar 2013

  Supervisor

  As a Restaurant/Café Supervisor, I played a vital role in overseeing dailyoperations and ensuring a positive customer experience. Myresponsibilities included managing staff schedules, training newemployees, and maintaining a high standard of service.

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  Republic

  Mar 2013 - May 2015

  Restaurant Floor Manager

  As a Floor Manager in a diverse restaurant, I adeptly managed highpressureenvironments, trained and motivated staff, and ensuredexceptional customer service. I effectively utilized restaurantmanagement systems, conducted interviews, made informed decisions,and maintained inventory control.

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  CREPICO

  Jan 2016 - Sept 2018

  Branch Manager

  As Branch Manager, I effectively managed daily operations, led staff,and ensured customer satisfaction. My responsibilities included hiring,training, and inventory management, as well as implementing marketingstrategies to boost sales. My leadership skills were instrumental infostering positive customer relations and resolving conflicts

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  Hungry Owl

  Nov 2018 - May 2022

  Catering Founder

  I successfully catered to the demanding needs of filming crews, and private events, consistently delivering exceptional quality meals on time.My unwavering commitment to customer satisfaction and attention to detail resulted in a thriving business with a reputation for excellence.

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  La Degusteria

  Apr 2021 - Apr 2022

  Branch Manager

  As a Branch Manager of an international menu restaurant, I successfully implemented strategies that led to the restaurant's first profit in two years. My expertise in cost control, inventory management, and upselling techniques were instrumental in improving profitability. Additionally, I conducted thorough financial analysis, trained staff, developed new menu items, conducted interviews, and managed office operations efficiently. My leadership and problem-solving skills wereessential in turning around the restaurant's financial performance. Show less

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  FIFA

  Nov 2021 - Dec 2021

  Supervisor

  As a Supervisor during the FIFA Arab Cup, I was responsible for overseeing the operations of the exclusive private suites, ensuring a seamless and exceptional experience for VIP guests. My duties included:- Managing staff- Coordinating food and beverage services' Resolving guest inquiries- Maintaining a high standard of service throughout the even

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  FIFA World Cup Qatar 2022

  Nov 2022 - Dec 2022

  Manager

  As a manager in the FIFA World cup, I ensured the delivery of top-tier food and beverage services to VIP guests in exclusive private suites, exceeding their expectations and contributing to a memorable experience. - Training team members to provide exceptional service, emphasizing the importance of attention to detail, professionalism, and guest satisfaction. - Maintaining effective communication with front-of-house and back-of-house staff, fostering a collaborative and efficient work environment.- Successfully managing team dynamics, resolving conflicts and promoting a positive and productive work atmosphere.I played a significant role in the overall success of the event, contributing to the flawless execution of operations and the satisfaction of VIP guests Show less

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  Lugano Caffè Lebanon

  May 2024 - Sept 2024

  Strategic Advisor

  As a Consultant for the coffee company, I successfully implementedstrategic initiatives that enhanced overall performance. My responsibilities included providing strategic guidance to the CEO,organizing and managing staff, developing and implementing effectivesales strategies, and training departments on best practices. Through my efforts, I was able to improve sales, productivity, and overall company efficiency.